Hi,
Thank you for posting your query on Microsoft Community.
Please follow below steps and check if it helps.
Method 1: Install the latest Windows Update and Uninstall and Re install the game.
Step 1: Check the Windows updates for any latest updates.
Check in Windows updates if any driver updates are available. If so, install the same and check if it
helps.
- Press “Windows Logo” + “W” keys from the keyboard.
- Type “Updates” in the search bar and click on the icon “Windows Update” from the search result.
- On the “Windows Update” window, click on the link: “Check for updates” from the left hand side of the window to receive a fresh list of updates.
- If the updates are available, then install all the updates listed there.
Step 2: Uninstall and Re install the game.
- Press Windows Key + X.
- Go to Control Panel.
- Programs and Features (right-click on the game you want, and select "Uninstall").
- Restart your computer.
- Install the game once again.
If the issue persist follow the Method 2.
Method 2: Install the game in compatibility mode.
a. Locate the executable file (.exe file) for the game.
b. Right-click the file, and then click Properties.
c. In the Package Name Properties dialog box, click the Compatibility tab.
d. Click to select the Run this program in compatibility mode for check box, click Windows 8 with which it is compatible with in the Run this program in compatibility mode for list, and then click OK.
e. Double-click the executable file to start the game.
Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.
Thank you.