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BSOD error on Windows 8 0x0000003b

I get BSOD error whenever I use my yahoo messenger vid call. It occured twice today while I was having a call. I get a BSOD System Service Exception error and got this dump file info using the BlueScreenView program. Can you tell me what's the possible cause for this and how do I fix it?

==================================================
Dump File         : 120812-25896-01.dmp
Crash Time        : 12/8/2012 5:16:09 PM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : 00000000`2a42b000
Parameter 3       : fffff880`1b1a6400
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7b040
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+7b040
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\120812-25896-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 9200
Dump File Size    : 332,448
===============================================

Also another info, I turned off my windows 8 update for the moment because the nov. patch update was causing issues (stuck at 13% update). I am currently waiting for the next patch tuesday so it gets fixed. Is that a possible cause for this BSOD?

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It may help to look at the minidump files from the crashes with a debugger.

Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

The following link has information on using Windows Live SkyDrive:

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

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Hi auggy. Thanks for replying. Here's a link to the dump files

https://dl.dropbox.com/u/24822391/dump.zip

I used dropbox. I hope that's fine.

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dropbox is fine.

The minidump files showed a SYSTEM_SERVICE_EXCEPTION (3b) stop error referencing the win32ksys:

BUCKET_ID:  0x3B_win32k!UserGetDesktopDC

This could well indicate an issue with the display driver.

What I would suggest is o uninstall the ATI display driver presently installed and then install the most recent ATI display driver available from HP for the laptop.

 

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Thanks auggy! I think it's fixed now. I downloaded the updated display driver in hp and now it didn't crash when I had a video chat on ym for an hour. Before, it just went to BSOD after a few minutes. Thank you so much!

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You're welcome.

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You're welcome.
Hi auggy, sorry to bother you again but i got another BSOD, same Service Error Exception and 0x03b. But this time it went to bluescreen while I had my windows media player open - playing music, google chrome, and windows live mail on desktop. I'm not sure which one did the error but the live mail is the newest program I just installed so i'm thinking that's the case but here are the dump files for more details.

https://dl.dropbox.com/u/24822391/dump-dec15.zip

Appreciate your help! Thanks

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The error is the same as before:

 

BUCKET_ID:  0x3B_win32k!UserGetDesktopDC

 

What I might suggest at this point is to update the BIOS.

 

There appears to be a BIOS update for the dm1-4305au - F.13 with the  following "Fix/Enhancement":

 

"Provides support for systems running Microsoft Windows 8"

 

Before updating the BIOS back up any critical files because of the small chance of hardware failure after a failed BIOS update.

 

 

 

 

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  Hello,

Sorry for bringing this post back to life but I have been struggling for the past half hour to find the right category where to post my issue and did not find it, if you can assist me with that and if a new thread is needed just let me know where to go and I will proceed promptly.

I am facing the same problem, running windows 8 with all updates.

Dumps link: http://sdrv.ms/1hNBc9U

Please let me know if this appears to be an hardware issue.

Thank you in advance for your time.

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Hi,


There were several different stop errors which may indicate a hardware issue.


The vmware-vmx.exe was the process that crashed in several of the crashes which may indicate an issue with that software so make sure you have installed the latest VMware software.


I am going to suggest to open a new topic to get further help:


http://answers.microsoft.com/en-us/newthread?threadtype=Questions&cancelurl=%2Fen-us%2Fprofile%2F3fc4ffe0-2ec0-4e21-b94f-f9db9bac7a13%3Fsort%3Dlastreplydate%26dir%3Ddesc%26tab%3Dthreads%26forum%3DWindows%26filter%3D%26page%3D1%26threadType%3DAll%26tm%3D1384621196032



Choose Windows/Windows8/Performance and Maintenance  

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Hi Auggy,
I have a PC with this same bluescreen error.
Could you please have a look at my dump file and determine the problem?
https://skydrive.live.com/redir?resid=5B52422E386D6EBB!107&authkey=!AHjG7-8XDhBrDkk&ithint=file%2c.dmp

Kinds Regards,

HN Townsville

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Last updated April 3, 2019 Views 4,361 Applies to: