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Unable to connect my iPhone 5s hotspot to my Windows 8 computer.

WinnieChuah asked on
My iphone 5s personal hotspot (wifi) can not connect to my laptop under windows 8 system. I bring my iphone & lap top to Apple services centre. Apple use a lot of iphone 5 & iphone 5s personal hotspot also unable to connect to my lap top's wifi. Apple also restore my iphone setting also can not connect. Apple take my iphone to connect to other laptop or PC with windows XP is no problem, can connect wifi. After that Apple said that is Windows 8 can not confrigration with iphone. Ask me contact Microsoft. Please help.
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The answered status icon Answer
JustSaying_898 replied on

My software version: iOS 7.1.2 iPhone5 and Win 8.1 on Lenovo

I feel like a genius today. I have been struggling with this issue for over 4 months and none of the forums on MS or Apple have this correctly resolved. The resolution I found was pretty simple and stupid:

On your iPhone, go to Settings->General->About->Name

Make sure the name you entered for your phone is a single word with no apostrophe's or special characters. Make sure NO SPACES.

If you change the name on the phone, just turn off the Personal Hotspot and turn it back on. Go to your laptop and now connect to the IPhone Hotspot with the new name.

I wonder why Win8.1 is unable to use a device name that has spaces. It is pretty stupid IMHO.

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The answered status icon Answer
Ratandeep replied on

Hello Winnie,

 

I would suggest you to try following methods and check if it helps.

 

Method 1:
Disable 802.1X authentication

 

802.1X authentication can help enhance security for 802.11 wireless networks and wired Ethernet networks. 802.1X uses an authentication server to validate users and provide network access. On wireless networks, 802.1X can work with Wired Equivalent Privacy (WEP) or Wi-Fi Protected Access (WPA) keys.

 

This type of authentication is typically used when connecting to a workplace network.

 

a. Press "Windows" + R key. It will open run Window. Type inetcpl.cpl and press Enter.

b. Right-click the network that you want to enable 802.1X authentication for, and then click Properties.

c. Click the Security tab, and then, in the Security type list, click 802.1X.

d. In the Encryption type list, click the encryption type you want to use.

On wireless networks, 802.1X can be used with Wired Equivalent Privacy (WEP) or Wi‑Fi Protected Access (WPA or WPA2) encryption.

e. In the Choose a network authentication method list, click the method you want to use.

To configure additional settings, click Settings.


Method 2:
Disable the IP Helper service:

a. Press "Windows" + R key. It will open run Window. Type "services.msc" (without the quotes) and press Enter.

b. Scroll down to the IP Helper service, right click on it and select Properties

c. In the dropdown box that says "Automatic" or "Manual", set it to Disabled and then click on "Apply"

d. Then click on "Stop" to stop the service from running in the current session.


 

Please reply with results so that we can assist you further.

 

Thank you

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Basith M replied on

Hi Winnie,

 

This issue might have caused due to Network Adapter driver/hardware compatibility issues. I would like to know some information about the issue, so that we could assist you further.

1. What is the make and model number of the computer?

2. What happens when you try to connect? Do you get any error code or error message?

 

I would suggest you to try the following methods and check if it works for you.

Method 1:

Place the computer in Clean Boot state and check if the issue is caused due to any third party program or app is causing this issue. Clean Boot will help you determine which third party app/program is causing this issue.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7:
http://support.microsoft.com/kb/929135


Note:
After clean boot troubleshooting step, follow the section "How to reset the computer to start as usual after troubleshooting with clean boot" in the provided link to return your computer to Normal startup mode.

 

Method 2:

Try updating the Network Adapter drivers from the computer manufacturer's website or from Windows Update and check if it helps.

Follow the steps to update the hardware driver:

a.       Press Windows Key + X key and click Device Manager.

b.      Expand ‘Network Adapters’.

c.       Right-click on the Network Adapter listed and click on ‘Update Driver Software’.

 

Please reply with the status of the issue, so that we could help you better.

Basith M
- Forum Moderator (Multiple Forums)
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WinnieChuah replied on

Both methods can not. method 2 said that my device is up to date.

 

my lap top is IBM Thinkpad R52.

The error connection message for my iphone's personal hotspot is "verifying & connecting" then "can't connect to this network".

My lap top can connect personal hotspot of Samsung S4 & Samsung Note3.

I able to use iphone 5s connect my lap top by using USB by network connection.

My iphone 5s able to connect personal hotspot of windows XP system of the lap top.   

 

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The answered status icon Answer
Ratandeep replied on

Hello Winnie,

 

I would suggest you to try following methods and check if it helps.

 

Method 1:
Disable 802.1X authentication

 

802.1X authentication can help enhance security for 802.11 wireless networks and wired Ethernet networks. 802.1X uses an authentication server to validate users and provide network access. On wireless networks, 802.1X can work with Wired Equivalent Privacy (WEP) or Wi-Fi Protected Access (WPA) keys.

 

This type of authentication is typically used when connecting to a workplace network.

 

a. Press "Windows" + R key. It will open run Window. Type inetcpl.cpl and press Enter.

b. Right-click the network that you want to enable 802.1X authentication for, and then click Properties.

c. Click the Security tab, and then, in the Security type list, click 802.1X.

d. In the Encryption type list, click the encryption type you want to use.

On wireless networks, 802.1X can be used with Wired Equivalent Privacy (WEP) or Wi‑Fi Protected Access (WPA or WPA2) encryption.

e. In the Choose a network authentication method list, click the method you want to use.

To configure additional settings, click Settings.


Method 2:
Disable the IP Helper service:

a. Press "Windows" + R key. It will open run Window. Type "services.msc" (without the quotes) and press Enter.

b. Scroll down to the IP Helper service, right click on it and select Properties

c. In the dropdown box that says "Automatic" or "Manual", set it to Disabled and then click on "Apply"

d. Then click on "Stop" to stop the service from running in the current session.


 

Please reply with results so that we can assist you further.

 

Thank you

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DanielSherlock replied on

I have an IPhone C and this compaq laptop sees the personal hotspot but when I connect it doesn't work and on my phone the blue connection to say you are connected keeps flashing up and down I tryed 
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Ratandeep replied on

Hello Daniel,

Thank you for your response.

Did you try using suggestions provided in the earlier post?

You may refer to suggestions from Nithyananda J replied on January 26, 2012 and check if it helps.
http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/connect-my-iphone-hotspot-to-windows-7-on-a/eed1f0aa-0814-40cd-b65c-8eecd1669000?msgId=418ddad1-5eb1-49bd-9f7d-85a0762017ba

I hope this information helps.

Thank you

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The answered status icon Answer
JustSaying_898 replied on

My software version: iOS 7.1.2 iPhone5 and Win 8.1 on Lenovo

I feel like a genius today. I have been struggling with this issue for over 4 months and none of the forums on MS or Apple have this correctly resolved. The resolution I found was pretty simple and stupid:

On your iPhone, go to Settings->General->About->Name

Make sure the name you entered for your phone is a single word with no apostrophe's or special characters. Make sure NO SPACES.

If you change the name on the phone, just turn off the Personal Hotspot and turn it back on. Go to your laptop and now connect to the IPhone Hotspot with the new name.

I wonder why Win8.1 is unable to use a device name that has spaces. It is pretty stupid IMHO.

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Basith M replied on

Hi JustSaying_898,

Thank you for posting your suggestion in Microsoft Community, this will help other community members facing the same issue.

I would also like to appreciate your effort to find the solution to fix the issue by yourself.

Please feel free to visit our website for any help with Windows Operating System.

Basith M
- Forum Moderator (Multiple Forums)
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SamanthaMcNamara replied on

My software version: iOS 7.1.2 iPhone5 and Win 8.1 on Lenovo

I feel like a genius today. I have been struggling with this issue for over 4 months and none of the forums on MS or Apple have this correctly resolved. The resolution I found was pretty simple and stupid:

On your iPhone, go to Settings->General->About->Name

Make sure the name you entered for your phone is a single word with no apostrophe's or special characters. Make sure NO SPACES.

If you change the name on the phone, just turn off the Personal Hotspot and turn it back on. Go to your laptop and now connect to the IPhone Hotspot with the new name.

I wonder why Win8.1 is unable to use a device name that has spaces. It is pretty stupid IMHO.

You are a legend - your suggestion worked! Our IT dept had no idea! Thanks so much!

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Dasub replied on

Mine works without the apostraphe, spaces seem to work fine (Using Windows 8.1 and an iPhone 5 on iOS7).

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froggzzz replied on

I did this for my android phone (galaxy s4) and it still did not fix it, my windows 8 laptop will not connect to my hotspot, it says it is limited

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