Microsoft keyboard with fingerprint reader

Hi,

Welcome to Microsoft Community Forums and thank you for posting the question. As per the description, you are unable to get the fingerprint reader to work on Windows 8 64 bit.

I understand it must be very difficult when things do not work as expected. Please answer few questions to narrow down the issue.

1. What is the model number for the Microsoft keyboard with fingerprint reader?

2. What happens when you try to use the fingerprint reader?

3. Have you upgraded to Windows 8? Was it working fine with your previous operating system?

I would suggest you to check with the full name on Windows 8 compatibility center to see whether the device is compatible or not. You may refer the article:

Windows compatibility center

http://www.microsoft.com/en-us/windows/compatibility/win8/CompatCenter/ProductViewerWithDefaultFilters?TempOsid=win8&Locale=en-us&TextSearch=Microsoft%2Bkeyboard%2Bfingerprint%2Breader%2B&Type=Both&CurrentPage=0&TotalPages=1&ShowCriteria=0&SortCriteria=Relevance&Compatibility=Unknown&LastRequested=14

You may search the name or if you find that the keyboard that is listed is the one that you are working with, you may reply back to us.

Hope this information helps. Please reply with more information regarding the issue so that we could help you further.

Just a quick note.. The problem also occurs with the 'Microsoft Fingerprint Reader' stand alone finger print device.. Again it used the DigitalPersona software.

Annoyingly the Windows Upgrade Assistant lists it as Compatible, but I can assure Microsoft it isn't, which is a bit of a disgrace since its a Microsoft product. You would hope they could at least test their own products accurately.

It's mildly annoying.

(The website linked above correctly says it's not compatible.. It would also maybe be helpful to incorporate that data into the Upgrade Advisor??)

For Maxb46 too..

A nice letter from Digital Persona for users of hardware which use Digital Persona fingerprint software..

"Thank you for contacting DigitalPersona Technical Support.

Effective April 26, 2010, DigitalPersona announced the end-of-sale and end-of life (“EOL”) dates for the DigitalPersona Personal and DigitalPersona File Protection software.

For additional information, please visit us on the web at http://www.digitalpersona.com/Support/Customer-Ser

We regret if this has caused you any inconvenience.

Sincerely,
The DigitalPersona Support Team

I think that you might be a little premature in calling for a boycott of Microsoft hardware being as Digital Persona pulled out of the game TWO years before the release of Windows 8.

It is only the fingerprint part which doesn't work. The rest of the keyboard is good to go.

Please see my post on Digital Persona in this thread, the post just above this one.. :-)