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Harry993
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Harry993 asked on

Driver power state failure.

My windows 8 keeps restarting due to "Driver power state failure". I have asus n56v series

please help
ZigZag3143, MS-MVP
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Answer
ZigZag3143, MS-MVP replied on
MVP Community Moderator Community Star

Your video driver (nvlddmkm.sys) is causing PCI.sys to crash.  I would re-install newest driver and remove and replace your McAfee (at least to test)

Built by: 9200.16442.amd64fre.win8_gdr.121023-1503
Debug session time: Sun Nov 18 20:52:42.519 2012 (UTC - 5:00)
System Uptime: 0 days 11:10:56.246
BugCheck 9F, {3, fffffa8008162880, fffff803c97aa7e0, fffffa800b337010}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System

McAfee is a frequent cause of BSOD's.  I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST!

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

http://www.microsoft.com/security_essentials/





MS MVP- Windows Expert-Consumer 2010-2013
Wanikiya & Dyami--Team ZigZag
ZigZag3143, MS-MVP
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Answer
ZigZag3143, MS-MVP replied on
MVP Community Moderator Community Star
 We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
If you are overclocking stop.  (chances are if you dont know if you are, you are not)
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
 *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

Please also run MSinfo32 and upload the output as well.
To run MSinfo32 please go to start>run>MSinfo32
Go to "file" "save" and upload the saved file with the DMPS
(Instructions for XP, Vista, Win 7, Win 8)
MS MVP- Windows Expert-Consumer 2010-2013
Wanikiya & Dyami--Team ZigZag
ZigZag3143, MS-MVP
Found this helpful 0
Answer
ZigZag3143, MS-MVP replied on
MVP Community Moderator Community Star
 We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
If you are overclocking stop.  (chances are if you dont know if you are, you are not)
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
 *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

Please also run MSinfo32 and upload the output as well.
To run MSinfo32 please go to start>run>MSinfo32
Go to "file" "save" and upload the saved file with the DMPS
(Instructions for XP, Vista, Win 7, Win 8)
MS MVP- Windows Expert-Consumer 2010-2013
Wanikiya & Dyami--Team ZigZag
Harry993
Found this helpful 0
Harry993 replied on

the link:-

https://skydrive.live.com/?cid=2779DE70483F9CA5&id=2779DE70483F9CA5!106#!/?cid=2779de70483f9ca5!cid=2779DE70483F9CA5&id=2779DE70483F9CA5!105

please let me know if the link still not working

ZigZag3143, MS-MVP
Found this helpful 1
Answer
ZigZag3143, MS-MVP replied on
MVP Community Moderator Community Star

Your video driver (nvlddmkm.sys) is causing PCI.sys to crash.  I would re-install newest driver and remove and replace your McAfee (at least to test)

Built by: 9200.16442.amd64fre.win8_gdr.121023-1503
Debug session time: Sun Nov 18 20:52:42.519 2012 (UTC - 5:00)
System Uptime: 0 days 11:10:56.246
BugCheck 9F, {3, fffffa8008162880, fffff803c97aa7e0, fffffa800b337010}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System

McAfee is a frequent cause of BSOD's.  I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST!

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

http://www.microsoft.com/security_essentials/





MS MVP- Windows Expert-Consumer 2010-2013
Wanikiya & Dyami--Team ZigZag
Harry993
Found this helpful 0
Harry993 replied on

1) it says that windows 8 does not need MSE cause Window Defender provides the same level of protection against malware as Microsoft Security Essentials 
do i need to remove mcafee first to turn on window defender? and if so, how can i manage to do so

2) what is the use of the download link of mcafee that you just give me and how i would re-install the newest driver
and can you tell me more about the problem

by the way, thank you for finding the problem
ZigZag3143, MS-MVP
Found this helpful 0
ZigZag3143, MS-MVP replied on
MVP Community Moderator Community Star

Harry

1-Correct.  My bad.  Just remove McAfee
2-The link is for the un-install tool.   Yes I would still un-install it

I hope it fixes the problem.  McAfee is well known to cause them.
MS MVP- Windows Expert-Consumer 2010-2013
Wanikiya & Dyami--Team ZigZag
Harry993
Found this helpful 0
Harry993 replied on

still happening 

https://skydrive.live.com/?cid=2779DE70483F9CA5&id=2779DE70483F9CA5%21105

is it the same problem 
ZigZag3143, MS-MVP
Found this helpful 1
ZigZag3143, MS-MVP replied on
MVP Community Moderator Community Star

Harry

Both of these were related to PCI.SYS but on further examination it appears to be caused by ACPI Driver for NT.  What PCI devices do you have?

Since this is an OS file and there is no update as of yet lets start with a system file check


Run a system file check to verify and repair your system files.

To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

It may need to be run up to three times before successful
Let us know the results from the report at the end

 Read here for more information
http://support.microsoft.com/kb/929833


These definately need updating
Related to btfilter.sys Windows (R) Win 7 DDK driver from Atheros
Related to ASMMAP64.sys Memory mapping Driver from ASUS Both from 2009.



 [ 16, 0]   0  0 fffffa8008130880 00000000 fffff880011978c4-fffff880011977e0   
           \Driver\pci    ACPI!ACPIDeviceIrpDeviceFilterRequest
            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800812fe40 00000000 fffff80315b9c310-fffffa800b3397b0 Success Error Cancel pending
           \Driver\ACPI    nt!PopRequestCompletion

MS MVP- Windows Expert-Consumer 2010-2013
Wanikiya & Dyami--Team ZigZag
Harry993
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Harry993 replied on


1)how to tell what pci devices do i have
2)how to update those driver

sorry to many to ask,
i really am still a newbie about this thing

by the way the report of the scan says:-
windows did not find any integrity violation

ZigZag3143, MS-MVP
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ZigZag3143, MS-MVP replied on
MVP Community Moderator Community Star

1-to find out what pci devices you have you need a 3rd party application like Aida64 (free to try).  That will tell you most of the information about your system

2-once you find the devices you find drivers from them like this.

3-Good news on the SFC

How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program

The most common drivers are listed on this page: Driver Reference

http://www.carrona.org/dvrref.php

http://sysnative.com/drivers/

- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.htm
MS MVP- Windows Expert-Consumer 2010-2013
Wanikiya & Dyami--Team ZigZag
Harry993
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Harry993 replied on

The PCI devices (using the Aida64)

Device Description
Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller
Atheros AR9485 Wireless Network Adapter
Intel HM76 Chipset - LPC Interface Controller [C-1]
Intel Ivy Bridge-DT - PCI Express Graphics Root Port
Intel Ivy Bridge-MB - Host Bridge/DRAM Controller
Intel Ivy Bridge-MB - Integrated Graphics Controller (MB GT2)
Intel Panther Point PCH - High Definition Audio Controller [C-1]
Intel Panther Point PCH - Host Embedded Controller Interface 1 (HECI1) [C-1]
Intel Panther Point PCH - PCI Express Port 1
Intel Panther Point PCH - PCI Express Port 2
Intel Panther Point PCH - PCI Express Port 4
Intel Panther Point PCH - SMBus Controller [C-1]
Intel Panther Point PCH - Thermal Management Controller [C-1]
Intel Panther Point PCH - USB 2.0 EHCI Controller #1 [C-1]
Intel Panther Point PCH - USB 2.0 EHCI Controller #2 [C-1]
Intel Panther Point PCH - USB 3.0 xHCI Controller [C-1]
Intel Panther Point-M PCH - SATA AHCI Controller [C-1]

Are these what you asked for?
Correct me if i'am wrong.

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