Bluetooth device always becomes offline [Win8] [Bluetooth] [Fujitsu]

Hi,

I understand that you are unable to connect any devices to your computer via Bluetooth.

Follow the methods given here.

Method 1: Run Hardware and Device Troubleshooter.

If your computer is having problems with a recently installed device or other hardware, try using the Hardware and Devices troubleshooter to fix the problem. It checks for common issues and makes sure that any new device or hardware attached to your computer was installed correctly.

Follow the steps given below:

a) Press Windows + W together.
b) Write Troubleshooting in the search box right up corner and hit enter.
c) Click on Troubleshooting tab.
d) Click on view all option on the upper left corner.
e) Select the Hardware and Device options from the list.
f) Click Next to run the Hardware and Device Troubleshooter.

Method 2:

I suggest you to install the Windows 7 driver in compatibility mode and check if it helps.

You can follow the link given below to install the driver in compatibility mode.

What is program compatibility?

http://windows.microsoft.com/en-US/windows-8/what-program-compatibility

Make older programs compatible with this version of Windows

http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows

Method 3:

Temporarily disable Security Software:

Disclaimer for disabling or uninstalling the Antivirus and Firewall: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks. Turning off Windows Firewall might make your computer (and your network, if you have one) more vulnerable to damage from worms or hackers.

You can also refer to the article mentioned below for more information.

Why isn't Windows finding my device?

http://windows.microsoft.com/en-US/windows-8/why-isnt-windows-finding-device

What if a device isn't installed properly?

http://windows.microsoft.com/en-US/windows-8/what-device-isnt-installed-properly

Hope the information helps. If you have any queries related to Windows, please feel free to post, we will be glad to assist.

My responses are noted in Bold. Quotes in italic

Method 1: Run Hardware and Device Troubleshooter.

If your computer is having problems with a recently installed device or other hardware, try using the Hardware and Devices troubleshooter to fix the problem. It checks for common issues and makes sure that any new device or hardware attached to your computer was installed correctly.

Follow the steps given below:

a) Press Windows + W together.
b) Write Troubleshooting in the search box right up corner and hit enter.
c) Click on Troubleshooting tab.
d) Click on view all option on the upper left corner.
e) Select the Hardware and Device options from the list.
f) Click Next to run the Hardware and Device Troubleshooter. 

Results: It reported that several unknown devices were detected. I installed drivers for some. However this did not help.

Method 2:

 

I suggest you to install the Windows 7 driver in compatibility mode and check if it helps.

You can follow the link given below to install the driver in compatibility mode.

Results: This did not help. Windows prohibited me from installing the old drivers stating that "Broadcom bluetooth software - The program has compatibility issues"

I changed settings to run in Compatibility mode. But it strictly refused to run. The same message as above was shown

 

 

Method 3:

 

Temporarily disable Security Software:

 

I did not have antivirus software installed. I tried disabling Windows Defender, but that did not help.

Net result: I'm no closer to the solution than I was.

Hi,

I suggest you to install the latest chipset drivers from the manufacturer website and check if it helps.

http://www.fujitsu.com/my/services/computing/pc/notebooks/lseries/lh531/

You can contact the Fujitsu support if the issue persists.

http://www.fujitsu.com/my/services/computing/pc/notebooks/

For any further Windows related assistance, feel free to contact us and we will be glad to help.

Hi,

 

I suggest you to install the latest chipset drivers from the manufacturer website and check if it helps.

 

http://www.fujitsu.com/my/services/computing/pc/notebooks/lseries/lh531/

 

You can contact the Fujitsu support if the issue persists.

 

http://www.fujitsu.com/my/services/computing/pc/notebooks/

 

For any further Windows related assistance, feel free to contact us and we will be glad to help.

Have you tried to unplug any other USB device ?

My profile was :

Acer with win8 64bit,

Android N7100

WDC external HDD plugged on USB

The N7100 always shown as offline.

But when I unplugged the WDC external HDD, the N7100 became available and connect easily.

I think there's a conflict between USB and bluetooth driver....