Asus G750JX Qualcomm Athero SR9485 internet connection problems

I got this laptop for my graduation in the middle of May. Since June 9 my laptop has been randomly dropping internet connection while it says that I still have connection. I have mainly use this computer for internet activities.

Things I have already tried.

  • Factory Reset
  • Asus website new driver download
  • Athero website driver download
  ASUS G750JX 17.3" i7-4700HQ 2.40GHz 16GB 750 7200rpm HDD nVIDIA 3GB 770M FullHD Blu-Ray W8 Gaming Laptop

Answer
Answer
Hi,


Check with ASUStek Support, their on-line documentation and drivers, and ask in their forums
about any known issues. Be sure to update the WiFi drivers with the latest version available at
ASUS and then check for even newer versions at the Atheros sites.

ASUS - Service <-- includes Live Chat
http://www.service.asus.com/

ASUStek Support
http://support.asus.com/

ASUStek Forums
http://vip.asus.com/forum/default.aspx?SLanguage=en-us

ASUStek Drivers
http://support.asus.com/download/download.aspx?SLanguage=en-us

Atheros - Drivers
http://www.atheros.cz/

Qualcomm-Atheros - Drivers
http://www.qca.qualcomm.com/resources/driverdownloads/

========================================================

More troubleshooting :

Wired and Wireless Connection Problems
http://windows.microsoft.com/en-US/windows/network-connection-problem-help#network-problems=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Note using Win Key + X and Win Key + W (to get to Control Panel, Run,
and Settings as needed). Win Key + D calls the desktop and the using
Win Key toggles Desktop and Start Screen.

--------------------------------------------------------------

Control Panel - Network and Sharing Center - Troubleshoot Problems

References to Vista also apply to Windows 7 and Windows 8.

Your router would be suspect here, have you updated its firmware as a possible
solution? And I would update your WiFi drivers on the computers. How far are
you positioned from the router? Are there obstructions in the way?

Try actually updating your driver and clearing the network logon.

Control Panel - Network - write down make and model of Wifi - double click
on it - driver's tab - write down version - click Update Driver (may not do
anything as MS is far behind certifying drivers). Then Right Click on Wifi
Device and UNINSTALL - Reboot - this will refresh the driver stack.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Microsoft - Windows 8 - How do I fix network adapter problems? (Be sure to see
this section ->Update the network adapter driver.)
http://windows.microsoft.com/en-US/windows-8/fix-network-adapter-problems

Microsoft - Windows 8 - Hardware and Drivers
http://windows.microsoft.com/en-US/windows/hardware-drivers-help#hardware-drivers-help=windows-8

Microsoft - Windows 8 - Why isn't Windows finding my device?
http://windows.microsoft.com/en-US/windows-8/why-isnt-windows-finding-device

Microsoft - Windows 8 - What if a device isn't installed properly
http://windows.microsoft.com/en-US/windows-8/what-device-isnt-installed-properly

Download - SAVE - go to where you put it - Right Click - RUN AS ADMIN.

You can download several at once however reboot after you install each one.

After looking at the System Maker's you can check Device Maker's for even
newer versions. (The ones from System maker become your fallbacks).

Repeat above for network card (NIC) and is a good time to get other updated
drivers as Windows 8 loves updated drivers.

------------------------------------------------------

Make sure you know the login details for your wireless router - SSID and Password.

You will lose connection when doing this and have to redo your logon.

Control Panel - Network & Sharing Center - Setup a new connection or network

-----------------------------------------------------

And :

TechingItEasy - How to join a Wi-Fi Network in Windows 8 by MVP Andre Da Costa
http://techingiteasy.wordpress.com/2012/06/09/how-to-join-a-wi-fi-network-in-windows-8/

Microsoft - Windows 8 - Web & Networking
http://windows.microsoft.com/en-US/windows/web-networking-help#v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1&web-networking-help=windows-8

Microsoft - Windows 8 - Wi-Fi & Networking
http://windows.microsoft.com/en-US/windows-8/wifi-networking#1TC=t1

-----------------------------------------------------

Microsoft - Windows 7 - Why is my Internet connection so slow? (applies to Windows 8)
http://windows.microsoft.com/en-US/windows7/Why-is-my-Internet-connection-so-slow

Microsoft - Windows 8 - Wired and wireless network problems in Windows
http://windows.microsoft.com/en-US/windows/network-connection-problem-help#network-problems=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!




Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Question Info


Last updated March 24, 2018 Views 480 Applies to: