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Unable to update Code 8024800A. What is the problem?

I was updating my windows update and an unknown error occurred because windows could not search for new updates on my computer. Error found is Code 8024800A. I want to know what is the problem? How can i fix the problem? What are the possible solutions to the problem? So that I can continue updating my computer without error. Please help me with this. Thanks you. 
Answer
Answer

Hi Jasmin,

Thank you for contacting the Microsoft Community.

You have an issue with installing Windows Updates on the computer. The error code that you receive is 8024800A. It must be difficult when something that is important to you does not work as expected. I will help you fix the issue.

 

I will give you step by step instructions to get the issue fixed.

a) Click on “Start” and type “cmd” (without the quotations).

b) When you see the “cmd” icon, Right Click on it and select “Run as administrator”.

c) On the open Command Prompt window copy and paste the commands (all at once) –

 

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

pause

d) Wait for the process to complete.

e) Close the Command Prompt.

Now, go to Windows Update and try installing the updates. Check if it helps.

Do get back to us for any other issues pertaining to Windows in the future. We will be happy to help.

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Last updated August 11, 2021 Views 76,507 Applies to: