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Problem with windows 7 update

I need a way to solve a problem with windows 7 update. I able to download and install updates. However, after installing the update, during configuration of the update on restart, the system hangs at 15% of the configuration. I have left the system on for over 5 hours on an occasion to see if that point could be crossed and still it hung there. On two occasions, I've gone to the support and was asked to download some file and run. This I did but it still did not solve the problem. What should I do to continue updating windows?

 

 

Kelechi,

Are you using a 3rd party anti virus or firewall? One of those may be causing the issue. So it may be necessary to uninstall them and run their maker's Removal Tool to prevent trouble causing remnants.

`~`

 

  

Suggestions for asking a question on help forums
<<http://support.microsoft.com/kb/555375>>



It helps those answering your questions if you provide:

• I.- What is your full version of windows (32bit or 64bit) and service pack level. (Right-click on My Computer & select Properties: What Windows version is displayed in the resulting General tab (e.g., Windows XP Professional Service Pack 3; Windows Vista Home Edition Service Pack 2, Windows 8)?

• II.- What browser (exact version) you are using.

• III.- What anti-virus application or security suite is installed and is your subscription current?

• IV.- Is a 3rd party firewall being used in place of the native Windows firewall ?

Is this "software firewall" the Windows Firewall or a third-party firewall? If the latter, what is the name of this application?

• V.- What other antimalware products are installed and running? .

• VI.- Has any third party cləanup utility or registry cləaner been run on your system ?

• VII.- Which update(s) are you trying to install? (KB Number)

• VIII.- What ərror are you getting while trying to install updates?



Pləase answer all of the following questions in a correspondingly-numbered list.


Pləase do so in your next reply.


The more information you provide will help someone to provide you with a relevant solution.


Microsoft Community Forums Frequently Asked Questions

<<http://answers.microsoft.com/en-us/Page/faq>>

`~`

 

Access the KB971058 article via Internet Explorer (32-bit only) & run the Fix It 50202 in DEFAULT and AGGRESSIVE modes.

A general fix, *IF* there's no malware issue, would be to reset the updating components: How do I reset Windows Update components?

http://support.microsoft.com/kb/971058>

The most effective way to employ the above Fixit is to download, *save* it, configure the system to Cləan boot, then run Microsoft Fix it 50202.msi, and first choose the Default mode.

 

Restart.

 

See if the system can update now. If no joy, run it again with the system connected to the internet, in the Aggressive mode.

 

Restart.

 

See if the system can update now.

 

Troubleshoot by performing a cləan boot

How to troubleshoot a problem by performing a cləan boot in Windows Vista/Windows 7 http://support.microsoft.com/kb/929135

Then UNdo the Cləan boot steps and see if it can səarch for updates in normal Windows mode.

`~`

 

 

 

 

 

The current time and date right now in Cayman Islands is

8:51 PM
Wednesday, March 27, 2013
Standard Time -0500 UTC
 
UTC/GMT is 01:51 on Thursday, March 28, 2013
            
Current Weather Conditions in George Town
Cloudy73°F / 23°C

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These are the answers to the questions you asked
I.- The windows I am using is Windows 7 Home Basic (64 bit). The service is Service Pack 1.

II.- I use both Google Chrome and Windows Explorer. However, I use windows explorer only on rear occasions.

III.- Currently the antivirus I am using is ESET NOD32 Antivirus 4. My subscription is current. However, I only started using that within the last 2 months. I was using Norton 360 previously.

IV.- Well I do not know much about firewalls. I guess the one I am using is the native windows one since I have never purchased or installed any firewalls.

V.- None other.

VI.- I think the Norton 360 used to carryout registry clean ups when I was using it.

VII.- The updates I've been trying to install are:
  • Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2809289)
  • Internet Explorer 10 for Windows 7 for x64-based Systems
  • Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2756921)
  • Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2789645)
  • Security Update for Windows 7 for x64-based Systems (KB2807986)
  • Update for Windows 7 for x64-based Systems (KB2719857)
  • Update for Windows 7 for x64-based Systems (KB2750841)
  • Update for Windows 7 for x64-based Systems (KB2763523)
  • Update for Windows 7 for x64-based Systems (KB2791765)
VIII.- I do not get any errors while downloading and installing the updates. The error occurs on restart since window requests to restart system after installing the updates. It then hangs at 15% during configuration of the installed updates. The system simply freezes at this point and will refuses to go forward. I does not matter how long you leave it to finish the configuration. It will just stay there. I have on two occasions - one last night left it and went to bed hoping it will finish the next morning. When I woke up it was still at the 15%.

Thanks for any help you can proffer.

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When you uninstalled (Norton) it, did you also run their removal tool, found here:

<<https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us?entsrc=redirect_pubweb&product=home&pvid=f-home&version=1>>

Add or Remove doens't get rid of everything Norton, and it's possible that left-behind-entries are mucking up your system.

 

Please run the tool now.

`~`

 

 

REPOST

 

Access the KB971058 article via Internet Explorer (32-bit only) & run the Fix It 50202 in DEFAULT and AGGRESSIVE modes.

A general fix, *IF* there's no malware issue, would be to reset the updating components: How do I reset Windows Update components?

http://support.microsoft.com/kb/971058>

The most effective way to employ the above Fixit is to download, *save* it, configure the system to Cləan boot, then run Microsoft Fix it 50202.msi, and first choose the Default mode.

 

Restart.

 

See if the system can update now. If no joy, run it again with the system connected to the internet, in the Aggressive mode.

 

Restart.

 

See if the system can update now.

 

Troubleshoot by performing a cləan boot

How to troubleshoot a problem by performing a cləan boot in Windows Vista/Windows 7 http://support.microsoft.com/kb/929135

Then UNdo the Cləan boot steps and see if it can səarch for updates in normal Windows mode.

`~`

 

 

 

The current time and date right now in Nauru is

3:59 AM
Friday, March 29, 2013
Standard Time +1200 UTC

 

UTC/GMT is 15:59 on Thursday, March 28, 2013

            

Current Weather Conditions in Yaren
Unknown88°F / 31°C

 

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Great! Thanks for your feedback.

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Last updated May 20, 2019 Views 949 Applies to: