install itunes (Windows 7)

Prior to installation of Windows 7, I could not remove itunes using the control panel/remove programs.  The error message was "The feature you are trying to use is on a network resource that is unavailable."  So I removed it by putting it in the recycle bin (nothing else would take it out) and windows 7 installed without issues.  But, when I try to install itunes again, I get the same error message or a message that tells me that an older version of itunes is not removed and to contact my technical support group.  As if I had one.  When I look in control panel/remove programs, there is a 160 MB file titled Itunes.  When I try to remove it, I get "The feature you are trying to use is on a network resource that is unavailable" and asks me to try an alternate path.  But there is no alternate path; it says that itunes.msi cannot be found.  Then, a new error message pops up:  "The installation source for this product is not available.  Verify that the source exists and that you can access it."

I've tried deleting all other Apple software -- quicktime, apple software update, applemobiledevicesupport. bonjour, apple application support -- but it doesn't change the situation.

Help!  I can't update my ipod and that is BAD.

Answer
Answer

Hi Laura1614

Your best resource for this issue is the Apple - Support - Discussions - iTunes  forums.

They support iTunes on all operating systems and are usually up to date with all known issues.

Regards,


Ronnie Vernon MVP – Windows Desktop Experience
MVP 1999 - Present
Windows Insider MVP

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Last updated December 11, 2022 Views 16,492 Applies to: