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Question

Error 1935 when installing Microsoft Office Professional Plus 2010 on Windows 7 Home Premium

Applies To:

I am trying to install Office 2010 Professional Plus on an HP Pavilion dv5-1002nr running Windows 7 Home Premium. I previously had the Office 2010 beta installed, and before that Office 2007. All instances of both the 2010 beta and 2007 have been removed through the control panel.

When I attempt the install it accepts the key and gets approx. 75% through the install before displaying the following error:

"Microsoft Office Professional Plus 2010 encountered an error during setup. Error 1935. An error occurred during the installation of assembly component {89EDD3A9-944B-3257-8484-D6EB6A00DDF5}. HRESULT: 0x80070002."

As per other forums/responses on this site I have tried the following:

 

  • Starting in safe mode, renaming the C:\Windows\SoftwareDistribution file folder to "SoftwareDistribution.old" and running fsutil resource setautoreset true C:\
  • Removing any instance of .Net Framework 4 via Remove Programs on the Control Panel
  • Running a Registry repair prior to installation
  • Attempting installation with my Anti-virus (Avast! v.5.0.545, virus definitions v. 101102-1) disabled
None of these has corrected the problem. Any help would be greatly appreciated.

 

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3 People had
this question

n8manning

n8manning

Was this helpful?

I have also tried the .Net Framework 4 patch referenced here: http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=0a391abd-25c1-4fc0-919f-b21f31ab88b7
    • Child exploitation or abuse
    • Harassment or threats
    • Inappropriate/Adult content
    • Nudity
    • Profanity
    • Software piracy
    • SPAM/Advertising
    • Virus/Spyware/Malware danger
    • Other Term of Use or Code of Conduct violation

n8manning

n8manning

Was this helpful?

Hello n8manning,

I was just reviewing some questions and found your issue has not been addressed.

You might want to look at the following post and see if the suggestion there helps with your issue.
http://social.answers.microsoft.com/Forums/en-US/officeinstall/thread/99d5c577-49af-4e95-afba-f5af7061f50e

 

Please reply back and let us know if this helps.

 

Sincerely,

Marilyn
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think
    • Child exploitation or abuse
    • Harassment or threats
    • Inappropriate/Adult content
    • Nudity
    • Profanity
    • Software piracy
    • SPAM/Advertising
    • Virus/Spyware/Malware danger
    • Other Term of Use or Code of Conduct violation

Marilyn O

Forum Moderator
Marilyn O
Community Star

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