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Windows 7 - Upgrade Unsuccessful -Reboot Loop

Hello, I purchased Windows 7 Home Premium 32-bit. I am attempting to upgrade from Windows Vista Home Premium 32-bit. On the last step of the upgrade (transferring files/programs/etc), my laptop rebooted and came to a screen telling me the upgrade was unsuccessful and my previous OS files would now be restored. My laptop is now in what seems to be a loop of restarting and trying to restore the files.

Each copy of Windows I have are genuine (not pirated or anything), and I ran the Windows 7 Upgrade Compatibility Advisor and received no warnings from it before attempting to upgrade. My laptop meets the minimum requirements for upgrade.

Please help me out.
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Hello,

We have identified a resoltion for some of these reboot loops.  Please see the steps below for details:

We will start by booting into Windows Recovery Environment using the same steps above.  I will list them again here for completion's sake:

1.    boot using the Windows 7 installation DVD
2.    Choose your language settings and hit "Next"
3.    Click on "Repair Your Computer" link at the bottom of the screen. This will launch Windows RE.

NOTE: Do not click on “Install Now”

4.    Choose the OS to repair, and take note of the Drive Letter assigned to the operating System.
5.    You should see “Windows 7” and D:\ (the drive letter may be different)
6.    Click Next and you should see a list of the recovery tools
7.    Click on “Command Prompt”
8.    You will see “X:\Sources” in white on a black background, you can type commands here

Once you have booted into WinRE please follow the steps below:

1. Type "cd c:\users" at the command prompt.
2. Type "dir /s /p", and look for the words "is too long". 
3. If you don't see "is too long" on the first page, press a key to get the next page
4. Look on the second page for "is too long".
5. Continue to press a key to advance in pages until you find all the strings "is too long". (This may take quite a few pages to get to the end)

NOTE: You may see more than 1 entry that has "is too long", please take a note of each entry as we will need the folder names in later steps.

Once you have identified all the folders with "is too long" we will need to move them into a temp location.

7. Type "move" followed by the path of the folder, then the name of the temporary location to move to:

EXAMPLE:  MOVE C:\USERS\BOB\DOCUMENTS\DOCUMENTS C:\TEMP

8. Once all the invalid folders have been moved, repeat step 1 and 2 to verify that there are no other folders with "is too long"
9. Once completed, restart the computer and you should be able to successfully boot into Vista.

10. Once back into a working Vista, open "Computer" and navigate to C:\Users and open your username folder.
11. Right click on each folder one by one and choose "Properties".
12. Click on the Location tab and confirm that the path shown is correctly displaying the path for this folder.

Example: The properties / location of C:\Users\BOB\Documents should have the same correct path listed on the location tab "C:\Users\BOB\Documents". 

13. If any folder's location is not correct, click on "Restore Defaults" and repeat
14. Once all the folders have been corrected, please reboot the computer and retry the upgrade process again.

I have unlocked this thread, please let me know if you see success with the above steps.

Thanks!


If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!
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Kevin Hau

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Kevin Hau Microsoft
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4 Trys to upgrade and took all the suggestions online and from Microsoft help .... Took up the entire day and still no Windows 7  :(



It is stopping at 62% every time on the last step.

Hanging at 62% when you upgrade from Windows Vista to Windows 7 http://support.microsoft.com/kb/975253 




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Mark L. Ferguson MS-MVP
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Mark L. Ferguson

Mark L. Ferguson

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This is precisely what is happening to me, except I got mine off the student download from Digital River.  The Advisor says I am fully compatible, as well.
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I got mine from Digital River, as well.
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Well, at least we know we're not the only ones having the problem.  That has to count for something. 
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Hopefully some sort of answer comes along soon...I use the laptop for classes, so it's a bit of a sticky situation at the moment.
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Well, when you reboot for a couple seconds it should take you to a page similar to the emergency start up page, and you can scroll down quickly to your Vista operating system and hit enter.  That will stop the never ending restart cycle, but it won't help you actually install Windows 7 which you have bought and paid for.  Thanks Microsoft, yet again.
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Its possible your downloads are corrupted, I would recommend you try downloading again at a later date.
Andre Da Costa http://adacosta.spaces.live.com http://www.activewin.com
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Andre Da Costa

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That is not it .... I have the exact same problem and i bought my new copy from a retail store today. I have spent 6 hours trying to install this upgrade!


I am running 32 bit Vista and going to 32 bit Windows 7..... This is painful and very frustrating that this is happening....



HELP !!!!
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I don't get that option, just to start Windows 7 or Start Windows Setup Rollback or Memory Diagnostic tool
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That's not good.  That implies the installer didn't back up your previous operating system...I don't know what to tell you there.  Sorry.  I'm just redownloading and praying for the best.  If that doesn't work...well, I don't know what I'll do then.
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Boy oh boy, this is way too much trouble than it's worth :(
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