Hanging at 62% when you upgrade from Windows Vista to Windows 7

I loaded the system, it asked me to remove some software, which I did.  It asked me to deconfirm I tunes, I did.  The system has essentially stoped at 62%. It has not progressed over the last 3 hours.  I can't get control of the computer.  I know my internet is working as I as using this computer.  Nay ideas.  Gerry

Hi gwaugh1,

 

Welcome to Microsoft Answers Forums.

 

 

We would like to get more information from you, to help troubleshoot your issue. Please answer the following questions as best you can.

 

·         How did you start the installation process?

·         Are you performing a clean install or an upgrade?

·         What type of disk are you using for the installation?

·         Do you have any security software installed on the computer?

·         At what stage of installation has it stopped?

·         Did you receive any error message?

 

First I would suggest that you disconnect any external devices connected to the computer except the mouse and keyboard.

 

If you have performed an upgrade would suggest restarting the computer and you will be prompted for a roll back option.

 

Once you are back to the desktop would suggest running the upgrade advisor and check what has to be done before you start the upgrade.

 

Before you start the upgrade process make sure that your computer meets the hardware requirement to install Windows 7 and check in the computer manufacturer website if the computer is good to run windows 7 or not.

 

Installing and reinstalling Windows

http://windows.microsoft.com/en-us/windows7/Installing-and-reinstalling-Windows

 

 

 

Halima S    - Microsoft Support.

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From: Bryan9 

4 Trys to upgrade and took all the suggestions online and from Microsoft help .... Took up the entire day and still no Windows 7  :( 
It is stopping at 62% every time on the last step.

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Michael
Microsoft Answers Support Engineer
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Hello gwaugh1,

Thank you for posting to the Microsoft Answers Forum.

Look at the information in the following KB article for assistance.

Hanging at 62% when you upgrade from Windows Vista to Windows 7

During the upgrade from Windows Vista to Windows 7, the upgrade hangs at 62% indefinitely.

http://support.microsoft.com/default.aspx/kb/975253

 

 

There are 2 issues in this thread (one specifically on an error users are hitting on a ‘reboot loop’ and a second where users are experiencing the 62% hang on install.  For the error on hanging at 62%, please refer to the KB article mentioned here.  If the KB article does not resolve your issue please follow up in the thread linked below:

 

http://social.answers.microsoft.com/Forums/en-US/w7install/thread/f088fcd7-9852-41dc-aa4b-a59038c51da8

Please let us know if that does not resolve your issue.

Sincerely,

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Marilyn
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think

This does not work -!!!!!!!!!!!
tried this solution twice -
upgrading from 64 bit Vista Ultimate to Windows 7 Ultimate 64 bit
hangs up and will not get past 62%

This solution fixed my issue completely, at first my computer took over 10 hours to get past the "Transferring Files, settings and programs" before it would even show the percentage complete number. Then it would get to 62% and freeze. I check the log file from the KB article 975253 and it was exactly the same so I implemented their soluton and after 10 or more hours of waiting again it finally finished. In all with 3 attempts, it took about 48 hours to upgrade, NOT acceptable. One side affect it had after my installation finished was my wireless card for some reason would not "enable". I had to go to the Device manager and uninstall, then tell windows to look for new hardware. That fixed it.

I am having the 62% problem also.  if i find it is the iphlpsvc service per the setupact.log and do what you recommend in the support article, what repercussions will it have?  What element or service will be effected?  What will not work afterwards?  I have a new Dell 730XPS gaming rig and satellite internet.  I especially do not want to do a clean install.  What a pain! 

I tried implementing their proposed "solution" and after 16 hours it was still at the 62% point - did not freeze - kept displaying the please wait and the same number of files converted out number of files to be converted -

Tired this twice one for 16 hours after trying another attempt for 12 hours - same

If you look in your setupact.log file at the bottom and it contains "Warning [0x080b50] MIG AsyncCallback_ApplyStatus: Progress appears to be stuck. Current progress: 62"