CD/DVD Driver Error installing from 64-bit disk PURCHASED yesterday

I have a Windows 7 Home Premium Box ordered from Amazon.

When trying to install the 64b version, I get a message: "A required CD/DVD device driver is missing. If you have a driver floppy disk, CD, DVDm or USB flash drive, please insert it now. Note. If the windows installation media is in the drive, you can safely remove it for this step."

 

• No driver I have tried to give it will do (Whether chipset or the DVDrom)
• I gave upgraded to latest firmware/driver on my DVD (new Samsung - SH-S222A IDE, diver v. SB02)
• The same exact machine is running Windows 7 RC (build 7100) just fine, where the RC was downloaded from MS and burnt and installed to the very same system with the very same DVD
• I can find other people with the same problem, but their fix has usually been re-download and re-burn of the DVD with a slower burn speed. I have the MS box DVD’s.

 

My machine:

• Asus MB with nForce 4 chipset. This runs on Vista64 drivers just fine with the RC 7100.
• Opteron 185 dual core
• Samsung - SH-S222A IDE CD/DVD writer
• Has been running with WinXP (about 3 years) and Win7 RC build 7100 (for couple of months) without any problems

Any suggestion on what I should do? Wait for new firmware/driver on DVD? Could the DVD’s from the box be faulty?

 Thanks

I had this same issue with the 64-bit RTM that released to TechNet and MSDN subscribers a couple months back. From everything I could find at the time, it appeared to not have anything to do with the CD/DVD drive and everything to do with either the RAID or chipset drivers for my system. The only solution I could come up with was to install Windows Vista 64-bit, load drivers, then perform the upgrade to Windows 7. That worked ... doing the clean install to Windows 7 from the disc did yielded this error every time.

Recently after discussing with some friends/colleagues we came up with the possibility that the BIOS of the machine (happens to be TWO Q6600 chipset Gateways this happened to me on) is blocking some lower level hardware calls during the install process. I'm awaiting either confirmation of this from Gateway (or other manufacturers) or a BIOS update to be released. Until then, the in-place upgrade from a clean install of Vista was my only solution.

So ... any suggestions from Microsoft on this would be greatly appreciated as well since this seems to be a rather widespread problem. :) 

Yeah, it's all over the web, but no answers that seem to work/be possible, this should be on Microsoft's support page but it isn't.  Thanks for the help.

Same here. After dealing with all the BS with the Student release from DR, I got it onto a .iso and burned it...

Now I have this same issue where it wants a driver or something.

My DVD reader is IDE btw. Someone suggested that the drivers for IDE are missing and he got it to work with a SATA drive.

My drives (two 500GB) are SATA and are joined with RAID 0 as one TB drive. Most CD/DVD drives are IDE, but that doesn't explain why it has no trouble reading from the drive to start the installation process in the first place. If it was indeed drivers missing, the disc would not be bootable at all.

The upgrade from Vista worked ... so anyone with Vista already installed OR with Vista install media may do what I did ... and it should work. It's a bit of a pain, but Windows 7 installs much faster than previous Windows versions so you aren't really going to add too much time to the installation process. (If you do a clean install of Windows Vista first, that will add some time but still less than you might think as Vista's install really doesn't take terribly long to just get the base OS up and add in some drivers.)

BTW ... side note ... the Windows 7 upgrade advisor gave the all clear when I ran it initially on my Vista boxes (2 virtually identical Gateway PCs). However, upon running the advisor in the clean install of Vista it actually came back with a caution to install one particular Windows Update before performing the upgrade. The update is for the ITE IT8211 ATA/ATAPI driver -- which does correspond with CD/DVD drives. It is possible this is the driver that is missing in the Windows 7 installation disc, but as of yet there does not exist a way of just pointing to that device driver during the install process.

One of two things need to happen ... 1) Microsoft needs to add this device (if it's the root cause of this error) into the installation disc. 2) A slipstream needs to be created for the Windows 7 installation media that adds this device driver (or others if this isn't the root cause). It's interesting to note though, that my friend who has the same chipset and hardware (besides it being a custom-built and not Gateway system) had no issues installing Windows 7 from the same media I have (RTM from TechNet).

It's probably lacking a DVD corntroller driver. I would try to put the right SATA controller driver on a flash drive during setup.

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Mark L. Ferguson MS-MVP

Yeah, I don't have Vista unfortunately, and after paying $50 for the upgrade when I could've had Vista and a free upgrade for $110 I'm not gonna take the plunge. The upgrade advisor said everything was compatible except that Nero software. Microsoft is on my nerves right now, I don't know how much they paid all those companies to rave about Vista 1.1, I mean Windows 7.

Any fixes for this yet?

Not that I know of yet.  Join the club if you have this problem too.