System reboot one or more times unexpectedly each day with event ID 1001: "The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff80002fef477)"

The full error message is:
====================================================================
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff80002fef477). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 011010-27580-01.
====================================================================:

I uploaded the mini dump here. The dump file is broken into two files with Winrar since Skydrive allows the maximum 50 mb for a file.

Hey Felix Jiang,

I couldn’t find any valuable information from the mini dump file which you uploaded. Probably because the file is broken down into two parts.

You may try to investigate the dump file on your own by downloading the Windows debugging tool.
Here’s where you can download the debugging tool from.

Debugging Tools for Windows - Overview
http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx

Please choose whichever is appropriate for your system environment.
Once you install the debugging tool, follow the instructions given in the Microsoft Knowledge base article below on how to analyze the memory dump files generated by Windows for debugging.

How to read the small memory dump files that Windows creates for debugging
http://support.microsoft.com/kb/315263

Alternatively, you may perform these basic troubleshooting steps as per your convenience.

Put your system in clean boot and perform the search. Check whether the error recur when in searching in clean boot state.

Steps to perform clean boot and check if you have the issue.

   1. Click Start, type msconfig in the Start Search box, and then press ENTER.
      If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
   2. On the General tab, click Selective Startup.
   3. Under Selective Startup, click to clear the Load Startup Items check box.
   4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
   5. Click OK.
   6. When you are prompted, click Restart.
   7. After the computer starts, perform the file search test.

If the problem doesn’t recur, it means a third party software is conflicting with Windows process. Follow the method of elimination from this article to determine the root cause of the application crash.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135

Note: Ensure to put the computer to normal state by following Step 7 in the above link

1) Click start, type msconfig.exe in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

2) On the General tab, click the Normal Startup option, and then click OK.
3) When you are prompted to restart the computer, click Restart.
More often than not, since BSOD is related to incompatible driver removing that particular fixes the issue.
Please check the device list in Device Manager and verify if there’s any error reported by device manager.
 
To go to device manager:
1) Go to start and type device manager.
2) Select device manager from the control panel list.
3) From the device list, see if there’s any exclamation mark or error reported. If so, you can remove the driver related to the device and install a new one.
4) If there’s no error reported, you can try disabling one device at a time and test until the problem appears. This will verify which driver is causing the conflict.
5) To disable a driver, right-click on the device and select properties. Go to driver tab and select disable.

Disable the following devices (if present).

a. Video Cards
b. Sound Card
c. Network Card
d. USB Devices and controller (Please don’t do this if you are using USB keyboard or Mouse or Wireless Keyboard or mouse)
e. CD and DVD
f. Modems
g. Ports (serial and parallel)
 
6) Once verified which device is causing the crash, remove the corresponding driver by double-clicking on the device, going to driver tab and clicking on “uninstall”.
 
Now go to the device manufacturer’s website and download the latest driver for the device that is compatible with Windows 7.

For driver updates, refer this link:

Update a driver for hardware that isn't working properly
http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

You may also want to check this discussion on the same issue.
http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/b89656f9-0c57-42cd-9076-719f19e193de/


Regards,

Shinmila H - Microsoft Support

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Last updated March 20, 2018 Views 5,517 Applies to: