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blue screen windows 7 bccode 7f

I have an acer aspire z5610 running windows 7 64 bit. I have had this since december with no problems. just today my system started crashing repeatedly. I get a blue screen error, the system restarts and I get this error detail
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    7f
  BCP1:    0000000000000008
  BCP2:    0000000080050031
  BCP3:    00000000000406F8
  BCP4:    FFFFF80003098E58
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\070110-20295-01.dmp
  C:\Users\bryan\AppData\Local\Temp\WER-37268-0.sysdata.xml

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I wasn't able to find the files that it mentioned that I had seen other people post on this forum. I haven't installed any hardware since I bought the computer and the only new software that I installed recently  was zone alarm

 

Thanks

Bryan
Answer
Answer
 I haven't installed any hardware since I bought the computer and the only new software that I installed recently  was zone alarm

Since you have ZoneAlarm installed in Windows 7 64-bit, the problem could be related to ZoneAlarm, such as in the following thread:

http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/e94de527-183f-4227-9749-072ba0e7769f

You could try disabling NetBIOS over TCP/IP or uninstall ZoneAlarm and see if the BSODs resolve.

As an alternative to disabling NetBIOS over TCP/IP or uninstalling ZoneAlarm you could try the following hotfix:

http://support.microsoft.com/kb/981180/en-us

There is a link at the top of the article to request the hotfix.

 

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Question Info

Last updated April 12, 2021 Views 45,374 Applies to: