MycroftUK
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MycroftUK asked on
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Problem using new account__The user profile service failed the logon__User profile cannot be loaded

Problem using new account

Windows edition: Windows 7 Ultimate
System type:     32-bit Operating System
Workgroup:       WORKGROUP

Norton 360 installed
Spybot Search and Destroy installed
Uniblue DiskRescue installed
Uniblue PowerSuite installed

2 Users:
   Admin
   <User Name>

I log in as admin

I click Start
I click Control Panel
Under User Accounts and Family Safety, I click Add or remove user accounts
I click Create a new account
I type an account name into the box
I leave Standard user checked
I click Create Account
A button icon labelled with the new account name appears with the rest
I click on the icon for the new account
I click on Create a Password
I type in a new password into the first box
I type in the same new password into the second box
I ignore the third box (Type a password hint)
I click on Create password
I close the window Make changes to <name>'s account
I click on Start
I click on the right arrow beside Shut down
I click on Switch user
I click on the button for the new user
I type in the password and hit Enter
I receive the message:
   The user profile service failed the logon
   User profile cannot be loaded
I click OK and switch back to Administrator

I click on Start,
I right-click Computer,
I click on Properties.
I click on Change settings.
In the System Properties dialog box, I click the Advanced tab.
Under User Profiles, I click on Settings.
Under Profiles stored on this computer, I see:
   Name                            Size  Type   Status   Modified
   Default Profile              1.69 MB  Local  Local
   <Computer Name>\Admin         311 MB  Local  Local
   <Computer Name>\<User Name>  5.27 GB  Local  Local
There is no sign of the new user account.

I restarted the computer. No difference
I deleted the account and re-created it. No difference
I deleted the account and re-created it as admin. No difference

Here is an export of
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList]

-----Start of Export-----
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList]
"ProfilesDirectory"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,44,00,72,\
  00,69,00,76,00,65,00,25,00,5c,00,55,00,73,00,65,00,72,00,73,00,00,00
"Default"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,44,00,72,00,69,00,\
  76,00,65,00,25,00,5c,00,55,00,73,00,65,00,72,00,73,00,5c,00,44,00,65,00,66,\
  00,61,00,75,00,6c,00,74,00,00,00
"Public"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,44,00,72,00,69,00,76,\
  00,65,00,25,00,5c,00,55,00,73,00,65,00,72,00,73,00,5c,00,50,00,75,00,62,00,\
  6c,00,69,00,63,00,00,00
"ProgramData"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,44,00,72,00,69,\
  00,76,00,65,00,25,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,44,00,\
  61,00,74,00,61,00,00,00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18]
"Flags"=dword:0000000c
"State"=dword:00000000
"RefCount"=dword:00000001
"Sid"=hex:01,01,00,00,00,00,00,05,12,00,00,00
"ProfileImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,\
  00,6f,00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,\
  5c,00,63,00,6f,00,6e,00,66,00,69,00,67,00,5c,00,73,00,79,00,73,00,74,00,65,\
  00,6d,00,70,00,72,00,6f,00,66,00,69,00,6c,00,65,00,00,00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19]
"ProfileImagePath"=hex(2):43,00,3a,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,\
  00,73,00,5c,00,53,00,65,00,72,00,76,00,69,00,63,00,65,00,50,00,72,00,6f,00,\
  66,00,69,00,6c,00,65,00,73,00,5c,00,4c,00,6f,00,63,00,61,00,6c,00,53,00,65,\
  00,72,00,76,00,69,00,63,00,65,00,00,00
"Flags"=dword:00000000
"State"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20]
"ProfileImagePath"=hex(2):43,00,3a,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,\
  00,73,00,5c,00,53,00,65,00,72,00,76,00,69,00,63,00,65,00,50,00,72,00,6f,00,\
  66,00,69,00,6c,00,65,00,73,00,5c,00,4e,00,65,00,74,00,77,00,6f,00,72,00,6b,\
  00,53,00,65,00,72,00,76,00,69,00,63,00,65,00,00,00
"Flags"=dword:00000000
"State"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-804392151-2324106932-2867981737-1000]
"ProfileImagePath"=hex(2):43,00,3a,00,5c,00,55,00,73,00,65,00,72,00,73,00,5c,\
  00,50,00,61,00,75,00,6c,00,00,00
"Flags"=dword:00000000
"State"=dword:00000000
"Sid"=hex:01,05,00,00,00,00,00,05,15,00,00,00,d7,0c,f2,2f,b4,0e,87,8a,a9,ed,f1,\
  aa,e8,03,00,00
"ProfileLoadTimeLow"=dword:00000000
"ProfileLoadTimeHigh"=dword:00000000
"RefCount"=dword:00000000
"RunLogonScriptSync"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-804392151-2324106932-2867981737-1001]
"ProfileImagePath"=hex(2):43,00,3a,00,5c,00,55,00,73,00,65,00,72,00,73,00,5c,\
  00,41,00,64,00,6d,00,69,00,6e,00,00,00
"Flags"=dword:00000000
"State"=dword:00000000
"Sid"=hex:01,05,00,00,00,00,00,05,15,00,00,00,d7,0c,f2,2f,b4,0e,87,8a,a9,ed,f1,\
  aa,e9,03,00,00
"ProfileLoadTimeLow"=dword:00000000
"ProfileLoadTimeHigh"=dword:00000000
"RefCount"=dword:00000008
"RunLogonScriptSync"=dword:00000000
-----End of Export-----



[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-804392151-2324106932-2867981737-1000]
shows C:\Users\Paul

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-804392151-2324106932-2867981737-1001]
shows C:\Users\Admin



Please help.

Mycroft
Vinod N
Found this helpful 1
Answer
Vinod N replied on
Microsoft

Hey MycroftUK,

This error may occur if the "Do not logon users with temporary profiles" Group Policy setting is configured. And if the user profile was manually deleted by using the command prompt or by using Windows Explorer. A profile that is manually deleted does not remove the security identifier (SID) from the profile list in the registry.

If the SID is present, Windows will try to load the profile by using the ProfileImagePath that points to a nonexistent path. Therefore, the profile cannot be loaded.

To resolve this issue, follow these steps:

1.   Delete the profile by using the Computer Properties dialog box. To do this, follow these steps:

a.            ClickStart, right-click Computer, and then click Properties.

b.           ClickChange settings.

c.            In theSystem Properties dialog box, click the Advanced tab.

d.           UnderUser Profiles, click Settings.

e.           In theUser Profiles dialog box, select the profile that you want to delete, clickDelete, and then click OK.

2.   ClickStartCollapse this imageExpand this , typeregedit in the Start search box, and then press ENTER.

3.   Locate and then expand the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

4.   Right-click the SID that you want to remove, and then clickDelete.

5.   Log on to the computer and create a new profile.

Registry Disclaimer: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows

For more information, refer the below article:

http://support.microsoft.com/kb/947215/sv

Regards,
Savan – Microsoft Support.

Kolegraff
Found this helpful 0
Kolegraff replied on

Reply

At least I'm not alone with this failed logon problem.

Here's where it gets tricky...

How would I fix this problem, if you only have ONE profile.  When I try to logon it says, "The User Profile Service service failed the logon.  User Profile cannot be loaded."

I fear that because there is not much to do on the logon screen, I fear that I will need to buy a new computer or something just as unfortunate.

Lisa M.
Found this helpful 0
Lisa M. replied on
Microsoft

Reply

Hello Kolegraff,

You may find a solution in the in Malkeleah’s answer here . I hope it helps.


Lisa
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
ThomasEli
Found this helpful 0
ThomasEli replied on
yes i loggin as Eli