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Question

Windows Media Player is not working in Windows 7 (brand new computer)

Applies To:
I can't seem to get the windows media player to run.

When I select it in the list it does nothing.

If I try to open a file (picture, music, or video) through windows media center, I get message Windows Media Center has stopped working.

I also posted here earlier, bu have not received any response so far.

http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/992db969-8f80-4918-bc6a-c654479f60d9

As noted in another thread do get Application Error Exception.  EROEXception in module GREG.exe at 001CD90C.  A connection with the server could not be established.

Please advise.
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28 People had
this question

SamarDesai

SamarDesai

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3

Votes

Answer

Hello Samar,

 

Welcome to Microsoft Answers!

 

Please try to follow the steps mentioned in the below links and check:

 

http://social.answers.microsoft.com/Forums/en-US/w7music/thread/303fc6ef-57bd-4061-8796-5db95fe50b05

 

http://social.technet.microsoft.com/Forums/en/w7itpromedia/thread/f690ff23-c486-47e7-acd4-ee6187613ae8

 

If not, let’s try running SFC scan and check.

 

System File Checker (SFC) checks that all Windows 7 system files are where they should be as they were by default and not corrupted, changed, or damaged.
 
1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and  select Run as Administrator.
2. Click Continue or supply Administrator credentials if prompted.
3. In the Command Prompt window type the following, and press Enter:
   sfc /scannow
4. You should see the following on-screen messages:
    Beginning the system scan. This process will take some time.
    Beginning verification phase of system scan.
    Verification % complete.
5. Once the scan has completed, test to see whether the issue that you are experiencing is resolved or not.

Hope this information is helpful.

Regards,

Savan – Microsoft Support.

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Vinod N

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Vinod N
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I bought brand new Acer Aspire R3610 with Windows 7 Home Premium 65-bit preinstalled two days ago.

I connected it and turned on the computer and all looked good. 

I removed McAfee etc pre installed softwares, and installed Sprint SmartView.

Internet explorer was not working,  but after opening cmd as administrator and running netsh winsock reset, it seemed to have solved atleast that.

Problem I am having is with Windows Media player.

it says 'Server Execution failed' if I try to open a .mp4 or .mp3 files.

So far those are the only two type of files I have tried.

If I go to Start -> All Programs -> Windows Media Player (nothing)

it is not opening it, I also right clicked and tried run it as administrator, thought I am already logged in as the administrator.

Please advice.

To add to it I get this Application Error  message when first log into computer with administrator account.

'Exception EROException in module GREG.exe at 001CD90C.
 A connection with the server could not be established.'

Please advice.

I have also posted requesting help on this at below location:
http://social.answers.microsoft.com/Forums/en-US/w7pictures/thread/1c7fb038-dbea-4442-809c-a0caf9201cbf
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SamarDesai

SamarDesai

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3

Votes

Answer

Hello Samar,

 

Welcome to Microsoft Answers!

 

Please try to follow the steps mentioned in the below links and check:

 

http://social.answers.microsoft.com/Forums/en-US/w7music/thread/303fc6ef-57bd-4061-8796-5db95fe50b05

 

http://social.technet.microsoft.com/Forums/en/w7itpromedia/thread/f690ff23-c486-47e7-acd4-ee6187613ae8

 

If not, let’s try running SFC scan and check.

 

System File Checker (SFC) checks that all Windows 7 system files are where they should be as they were by default and not corrupted, changed, or damaged.
 
1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and  select Run as Administrator.
2. Click Continue or supply Administrator credentials if prompted.
3. In the Command Prompt window type the following, and press Enter:
   sfc /scannow
4. You should see the following on-screen messages:
    Beginning the system scan. This process will take some time.
    Beginning verification phase of system scan.
    Verification % complete.
5. Once the scan has completed, test to see whether the issue that you are experiencing is resolved or not.

Hope this information is helpful.

Regards,

Savan – Microsoft Support.

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Vinod N

Forum Moderator
Vinod N
Community Star

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To add to it I get this Application Error  message when first log into computer with administrator account.

'Exception EROException in module GREG.exe at 001CD90C.
 A connection with the server could not be established.'

The GREG.EXE seems to be the Acer registration tool ...
I got the same error... and usiong the msconfig tool i noticed the greg.exe is that tool.
Just remove it from the list (using msconfig).
Probably i got that error when i installed a firewall that blocked it...
I hope it could help you :)
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Renderwarrior76

Renderwarrior76

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hi, I have the exact same problem as samar, brand new computer, and windows media player which does nothing.    SFC said everything was in order.  when I used the windows media player trouble shooter. It said my configuration settings may be incorrect and the troubleshooting report cannot be displayed.  I don't know what that means or what I'm supposed to do to fix it.  please help.  thanks!
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LizardWings

LizardWings

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I have tried the sfc /scannow and I have received a log file I am now unable to open as it says access is denied.

 

There were errors that it said it was unable to fix.

 

Please can you let me know what to do with that log file.

 

Thanks

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Hurlstrino

Hurlstrino

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Windows Media Player quit working soon after I received my new Dell XPS8000 with Windows 7 64-bit.

When I recently installed Acronis True Image Home 2011, my first attempt at a backup returned an error that said something to the effect "cannot read cluster...".  The Acronis website suggested I run CHKDSK.  CHKDSK returned this message:  Win replaced bad clusters in file 84512 of name \windows\winsxs\wow64_~4.164\wmp.dll.  Of course, wmp.dll is the direct link library file for Windows Media Player.  This action of Windows apparently fixed the problem because Windows Media Player resumed normal operation afterwards.

Apparently, there are many, many reasons why WMP might quit working. 

I hope this information helps someone.

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JULDAVAD

JULDAVAD

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me too, brand new laptop, windows 7 64bit. WMP12 freezes the system when streaming online music. troubleshooting says "configuration setting might be set incorrectly". but i did not change the configuration at all.  so much headache..
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silvanfay

silvanfay

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Me also!!! This is bad! They have no solutions to this problem, trust me. I have tried all this junk for two months and still no solution.
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MaddrMaxx

MaddrMaxx

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I have tried all this mumbo jumbo! Thay still don't have an answer. Pretty disgusting of them to qwaste our time trying their useless fixes...some of us have lives and jobs.

Typical arrogant MS attitudes!!!

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MaddrMaxx

MaddrMaxx

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Is it really that they are arrogant or is it that they are not all perfect and do not know what to do in all situations?
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thetieman

thetieman
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