ChickC
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ChickC asked on
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this application failed to start because side-by-side-configuration is incorrect

After upgrading to Windows7 x64 Professional I am now getting, "this application failed to start because  side-by-side-configuration is incorrect" on nero player. I have tried Reinstalling the program and uninstalling Microsoft Virtual C+++ packages with no results.

Any help would be appreciated.
Shekhar S
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Shekhar S replied on
Microsoft

Hi ChickC , 

 

Welcome to Microsoft Windows 7 Answers Forum!

 

 

(a). Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file. To do this, follow these steps: 

  1. Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  2. Type the following command, and then press ENTER:

sfc /scannow

The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

 

·         More Infoermation about SFC scan can be found in this document:

http://support.microsoft.com/kb/929833

 

 

(b). Perform a check disk:

 

Use the steps below:

  1. Open Computer by clicking the Start button, and then clicking Computer.
  2. Right-click the drive that you want to check, and then click Properties.
  3. Click the Tools tab, and then, under Error-checking, click Check now. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

To automatically repair problems with files and folders that the scan detects, select Automatically fix file system errors. Otherwise, the disk check will report problems but not fix them.

To perform a thorough check, select Scan for and attempt recovery of bad sectors. This scan attempts to find and repair physical errors on the drive itself, and it can take much longer to complete.

To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.

  1. Click Start.

 

Depending on the size of your drive, this might take several minutes. For best results, don't use your computer for any other tasks while it is checking for errors.

 

Update the .NET framework

Download and install the latest .NET Framework

http://www.microsoft.com/downloads/details.aspx?FamilyId=AB99342F-5D1A-413D-8319-81DA479AB0D7&displaylang=en

 

If still the error persists please provide us the error log:

Type eventvwr.msc /s in the address bar.

 List any events that are listed as "Error" in the main window when you go to "Windows Logs" and "Application." There are often a lot of them. Send us whichever ones you see listed for the last couple days. (Please also do for the logs in "System"). When you do, provide us the name of the "Source" and whatever is listed in the description box below the list of logs when you click on one. 

 


Hope it helps. 

 

 

Thanks and Regards:

Shekhar S - Microsoft Support.

 

 

Visit our Microsoft Answers Feedback Forum

http://social.answers.microsoft.com/Forums/en-US/answersfeedback/threads/ and let us know what you think.

Thanks and Regards,
Shekhar Sharma
ChickC
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ChickC replied on

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Hi Shekhar,

Thanks so much for your help. Turns out the problem was caused by upgrading from Vista Ultimate x64 to Windows7 Professional x64 with "Help of" LPCMover from Laplink. Actually the update appeared to work fine untill I got the sisde by side errors from two programs that I do not use often so I did not notice the problem immediately after upgrading.

The System File checker bombed out at 14%  and no other repair was much help.

I decided to try a repair reinstall of Windows7 as a last resort before reformatting and doing a fresh install. Fortunately  everything is running perfectly now.

Thanks again,
Chick
Sandy450
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Sandy450 replied on

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Hi Chick

I am getting the exact same screen  message. I have tried all of these suggestions. Could you walk me through how you tried a repair reinstall of Windows 7, if it is not too much trouble.

 

Hope to here from you.

Sandy 450

Akira6968
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Akira6968 replied on

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Sandy,

 

To do a reinstall you have to boot your original copy of Windows (7,Vista, whatever) and instead of choosing to "install a fresh copy" there should be an option to repair.

 

Remember you gotta boot from CD, or flash drive, whichever you use to install windows.

Sandy450
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Sandy450 replied on

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Thank you so much, Akira.
jenyv
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jenyv replied on

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I am unable to get windows live to start. I keep getting the configuration error. I am also unable to openeventvwr.msc /s to provide you with log error
Vgeoreg94
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Vgeoreg94 replied on

Log Name:      Application
Source:        SideBySide
Date:          8/12/2010 9:56:09 μμ
Event ID:      33
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Giorgos-PC
Description:
Activation context generation failed for "F:\Program Files\NCsoft\Lineage ][\system\l2.exe". Dependent Assembly Microsoft.VC80.OpenMP,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762" could not be found. Please use sxstrace.exe for detailed diagnosis.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="SideBySide" />
    <EventID Qualifiers="49409">33</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-12-08T19:56:09.000000000Z" />
    <EventRecordID>696</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Giorgos-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Microsoft.VC80.OpenMP,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>F:\Program Files\NCsoft\Lineage ][\system\l2.exe</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

thats my problem i tryed reinstalling the application and i did all your steps but nothing happens if you have any suggestions please reply to me as soon as posible thank you :D

freemap
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freemap replied on

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This problem is normally caused by a faulty C++ Redistributable package on the system.

There are two possibility to resolve this issue. The first one would be to reinstall the C++ directly on the system. Please go the following Microsoft website and install the following patch:

http://www.microsoft.com/downloads/details.aspx?familyid=200B2FD9-AE1A-4A14-984D-389C36F85647&displaylang=en
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=766a6af7-ec73-40ff-b072-9112bab119c2

If the application still does not work, then please remove all C++ installation and Nero  from your system over the Control Panel.Now restart your computer an run again the Nero installation. The Nero  installer will reinstall the attached C++ version, therefore the issue shouldn´t occur again. 

jerryfan
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jerryfan replied on

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hey i know this post was a long time ago but after i do the scan from part (a) what do i do?
jerryfan
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jerryfan replied on

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one more thing the scan found the "corrupt files but was unable to fix some of them"
"Details are included in the CBS.Log  windir/Logs/CBS/CBS.log. for example C: Windows/Logs/CBS/CBS.log"

what the heck does this mean and does this mean i have do delete this CBS thing? what do i do with these scan results
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