Question
118028 views

Can't rotate some photos in Windows 7 (but can rotate others)

BenCons asked on
Hi all. I cannot rotate some pictures that I've recently copied from my new iPhone to my hard drive.

I've copied them from my iPhone 4S to my Windows 7 PC, to a Subfolder within Pictures.  I can view them all without problems.  If I highlight any/all pictures that need rotating, right click, 'Rotate Clockwise', then sometimes the images will rotate successfully.  But sometimes I get an error saying 'You cannot rotate this image. The file might be in use or open in another program, or the file or folder might be read-only.'  Before I got my iPhone 4S, I have had no problems rotating images.  I'm a bit doubtful that the new phone / iOS5 is somehow to blame, as it's not attached to the computer, but who knows.

The files are not read only.  I've tried doing a clean boot to minimise the number of running processes, but I still can't rotate some of my images.  Does anyone have any other clues what the problem might be, or how I might investigate it further?  Thanks...
53 people had this question

Abuse history


The answered status icon Answer
JoeCaban replied on

Just transfer all the pics you took to a a file in windows (as you would if you back up your iphone and ipad to your PC) and open the file in using Windows Office Picture Manager. This program is included as part  the Microsoft suite so it was free for me. I run windows vista  Choose to see the folder in "thumbnail view" the little box with 4 little rectangles on it right under the Shortcuts menu command. You will then see all the pics in the folder. Now you can individually rotate pics or highlight a bunch of them and rotate them at once using the rotate button up on top. Its a button with too little triangles on it. One of the triangles is laying on its side. Then hit "save" and voila! All your pics are now saved right side up! I didn't experience any sacrifice in quality of the pics or any changes. I hope this provides further clarity. These links have some add' info on Office picture manager-

http://office.microsoft.com/en-us/help/about-picture-manager-HP001001721.aspx

19 people found this helpful

Abuse history


The answered status icon Answer

If you search the web, many people have this issue only with iPhone 4s.

It appears that the Meta data attached to the picture by iPhone is corrupt and that is why the picture can't be rotated, etc.

It is suggested that the meta data be remove from the picture an then it can be manipulated.

Microsoft Community Contributor (MCC) 2011
7 people found this helpful

Abuse history


Naman R replied on

Hi,

1.       Which Application are you using to rotate the photos?

2.       What is the format of the images which are not getting rotated?

3.       Do you have any third party photo editing software installed on the computer?

Please provide more information on the issue so that we may assist you better.

If the issue is on Windows Live Photo Gallery then you may post the issue on the link provided below for better assistance.

Photo Gallery Portal

http://windowslivehelp.com/product.aspx?productid=20

You may also refer:

Rotate a picture using Windows Photo Viewer

http://windows.microsoft.com/en-US/windows7/Rotate-a-picture-using-Windows-Photo-Viewer

 

1 person found this helpful

Abuse history


The answered status icon Answer

If you search the web, many people have this issue only with iPhone 4s.

It appears that the Meta data attached to the picture by iPhone is corrupt and that is why the picture can't be rotated, etc.

It is suggested that the meta data be remove from the picture an then it can be manipulated.

Microsoft Community Contributor (MCC) 2011
7 people found this helpful

Abuse history


BenCons replied on

Thank you!  This makes perfect sense.  If I look at the image with Windows Photo Viewer, I can rotate the image, but when Windows tries to save it (when I move the next image), I get the following error:

Windows Photo Viewer can't save changes to this picture because there's a problem with the picture's file properties.

I've found a program that will strip the corrupt metadata from the images here:
http://www.steelbytes.com/?mid=30&cmd=download&pid=15

And this fixes the problem.  Now we have to wait for Apple to issue a proper fix.
35 people found this helpful

Abuse history


You're welcome.
Microsoft Community Contributor (MCC) 2011
Be the first person to mark this helpful

Abuse history


mtwjia replied on

I have the same problem, could you help me, i download the programe JPEG& PNG stripper, but i don't know how it works, could you tell me how it works? Thanks
Be the first person to mark this helpful

Abuse history


GregBriggs replied on

so how do you rermove this meta data?
1 person found this helpful

Abuse history


See BenCons post above for one method.
Microsoft Community Contributor (MCC) 2011
Be the first person to mark this helpful

Abuse history


JDDFW replied on

Keep it simple.  Use a program like Paint.NET and just rotate the problem images from within.  Done!

3 people found this helpful

Abuse history


CharlesEmery replied on

I dont even know what meta data is let alone how to remove it from a picture.  Can you tell me what to do next
Be the first person to mark this helpful

Abuse history


See BenCons post above
Microsoft Community Contributor (MCC) 2011
Be the first person to mark this helpful

Abuse history