Hello All,
For past few months we are experiencing an issue with different Windows 7 machines in our office.
The issue is not limited to a specific machine as it has been experienced across few HP Z600's, HP Z620's, HP Elite Desk 800 G1's
Issue:
Computer Freezes on either of the following
1. Log on after long idle time
2. Log off attempt
3. Shut Down attempt
4. In some cases Google Chrome / Internet Explorer / Firefox would not open
5. In some cases users cannot access Shared Network Drives
6. In some cases I would see multiple liveupdate (Symantec) instances in task manager
Resolution:
The only way to recover from this is to force the computer to Reboot. After which the computer would run fine for few days before showing the same behavior.
Symptoms:
After few attempts to see what is going on I was able to notice following.
Before computers are completely unusable / before we need to force them to reboot, Event Viewer shows a long chain of Event ID 10023
The protocol host process xxxxx did not respond and is being forcibly terminated {filter host process xxxxx}.
Can someone please help in resolving this issue.
Thanks.
