Windows 7 does not recognize Webroot antivirus__

Hi I'm running Windows 7 Ultimate 64 bit

Few days ago I installed Webroot Internet Security Complete 2011 from Webroot website.

In Action centre message telling me tha I have to find and install antivirus software and my computer is not protected.

Webroot support was not helpful to me to solve issue.

Would you please suggest how can I solve the issue

Regards and many thanks

 

 

Answer
Answer

Hi,

Many users have fixed this problem by uninstalling and reinstalling the program.

Sometimes if the applications are not installed properly or not installed as administrator we might experience these issues.
Uninstall the program completely and then right click and run as administrator and check if that helps


To uninstall or change a program:

a. Open Programs and Features by clicking theStart button, clickingControl Panel, clickingPrograms, and then clickingPrograms and Features.
b.
Select a program, and then clickUninstall. Some programs include the option to change or repair the program in addition to uninstalling it, but
many simply offer the option to uninstall. To change a program, click Change orRepair.

c. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

For more details on uninstalling programs follow the link.

Uninstall or change a program:
http://windows.microsoft.com/en-US/windows7/Uninstall-or-change-a-program




Regards,

Afzal Taher-Microsoft Support.
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Question Info


Last updated August 4, 2020 Views 594 Applies to: