Ask a new question

Need help with Code 19 error message for DVD/CD-rom

My DVD/CD rom is not working and is not detected in My Computer in Windows 7.  I am getting the following error message:  Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)  What can I do to correct this?
Answer
Answer
Code 19: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged

CD/DVD Drive In Windows 7 Not Working/Viewable
1. Click Start, type: Device Manager
2. Click Enter
3. Expand your CD/DVD listing in the Device Manager tree
4. Right click the optical drive
5. Click Uninstall to uninstall the DVD drive
6. Restart the system and see if the DVD drive works correctly now (it should reinstall automatically)



If that doesn't help:

Your CD or DVD drive can't read or write media - Fix It:
http://support.microsoft.com/mats/cd_dvd_drive_problems

Your CD/DVD drive is missing or is not recognized by Windows or other programs:
http://support.microsoft.com/kb/982116


MCC 2011

TrekDozer

Sharing bits of knowledge.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated March 15, 2018 Views 1,009 Applies to: