Magnifier doesn't work

Recently I tried to use my 'Magnifier' in Windows 7 64-bit Home Premium. It used to work but now I get an error pasted on the Desktop saying "A referral was returned from the server". I don't have a server. Is it time for another Upgrade repair? 

 

 

 

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Ideas:

  • Programs you are having problems with
  • Error messages
  • Recent changes you made to your computer
  • What you have already tried to fix the problem
Answer
Answer

Hi Zuhl3156,

 

1.    Have you made any recent changes on the computer?

 

 

Method 1

 

This may occur if there are some corrupt system files on the computer. I would suggest that you run a SFC scan which would scan for corrupt system files on the computer and replace them.

 

The scan may take some time, so be patient. Windows will repair any corrupted or missing files that it finds. If information from the installation CD is needed to repair the problem, you may be prompted to insert your Windows Vista installation disk.

 

 

For more information refer the below link.

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

http://support.microsoft.com/kb/929833

 

Method 2

If the above step fails then check if the issue persists in a new user account

To create a user account

1.    To open User Accounts, click the  Start button, click Control Panel, click  User Accounts and Family Safety, and then click User Accounts.

2.    Click Manage another account. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

3.    Click Create a new account.

4.    Type the name you want to give the user account, click an account type, and then click Create Account.

 

Hope this helps!

Halima S   - Microsoft Support.

Visit our  Microsoft Answers Feedback Forum and let us know what you think.

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Question Info


Last updated April 5, 2019 Views 3,609 Applies to: