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I checked the system logs and it showed me this error " DCOM got error 1068 attempting to start the service COMSysApp"

Original title: DCOM got error "1068"

I have a toshiba satellite that every time I plug the charger the system restarts, the only way it stays on is if I go into safemode. other than that it keeps restarting. So I have to charge it first, unplug it and the turn it on. so that it work ok. I checked the system logs and it showed me this error " DCOM got error "1068" attempting to start the service COMSysApp" can any one tell me how I could fix this error  or  what could be causing this error?


 thank you.

Answer
Answer

Hi JAiroREYES,

 

·         Have you made any changes on the computer prior to the issue?

 

Follow the suggestions listed below for a possible fix:

 

Method 1: Since it’s working in safe mode, you may put your system in clean boot state (in normal mode) to troubleshoot the issue.

 

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/kb/929135

 

Note: After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 7 in the above KB article.

 

Method 2: Try performing SFC (System File Checker) scan on the computer.

 

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

http://support.microsoft.com/kb/929833

 

Method 3: I would suggest you to temporarily disable antivirus software (and other security software like anti malware, etc.) on the computer and check if that fixes the issue.

Disable antivirus software

http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software

 

If disabling the antivirus fixes the issue, you may have to configure the settings of the antivirus program accordingly. Please contact the software vendor for further assistance in this regard.

Note: Make sure you enable the antivirus software, other security programs and firewall after the test.

Warning:

Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

 

Hope this helps.

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Question Info

Last updated March 17, 2020 Views 913 Applies to: