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Computer won't wake from sleep with Windows 7 sp1 installed

mechanicguy asked on

I have a very persistent and annoying problem.

 

My desktop consistently will not wake from sleep. When going to wake the computer, the fans spin up and everything becomes powered, but the display stays off. The only option at this point is to press and hold the power button or switch off the power supply. Windows will boot, run, and shutdown normally, but it fails every time when trying to wake from sleep. The problem started after installing Windows 7 service pack 1, and goes away if the service pack is uninstalled.

 

I have an EVGA FTW3 motherboard with a Crucial C300 SSD as my main drive. I thought I had found a fix with http://support.microsoft.com/kb/2495523 but it didn't work. My bios is up to date, the firmware is current on my SSD, and my Marvell controller firmware is current. I have tried plugging my SSD into the Intel SATA ports (and disabling the Marvell controller while doing so) but it didn't help. I have gone through every BIOS setting imaginable with EVGA support, tried turning off "allow hybrid sleep" in the power settings. The only change that I have found that "fixes" the problem is uninstalling Windows 7 service pack 1.

 

My computer specs:

EVGA FTW3 motherboard

Core i7 980x processor

Corsair Dominator DDR3 1600 (3 X 4GB) memory

EVGA GTX 580 Graphics

Crucial C300 SATA 6.0 Gps SSD

Western Digital 1 TB SATA 6.0 Gps data drive

Nvidia 3d Vision Kit

 

I am using the latest drivers for all devices because I just clean installed Windows 4 days ago in attempt to troubleshoot the situation.

 

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jcohenmd replied on

EVGA Beta Bios 80 fixed resume from S3 sleep for me too. Everything seems to be working perfectly after I did the bios flash.
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mechanicguy replied on

For all you people with EVGA boards like me, the new beta bios "80" released on 3/29/2011 fixed the issue. http://www.evga.com/forums/tm.aspx?m=932958 I am sooooo happy to have my sleep mode back. Enjoy.
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Meghmala replied on

Hi mechanicguy,


1. Have you done any other changes on the computer?
2. Do you have updated drivers installed for the display?
3. Have you done any recent changes for the display driver?

 

You may even check if you are getting any errors in the Event viewer and if you are getting any, do let us know the details. To open event viewer follow the below mentioned steps:
a. Click the
Start button then click Control Panel in this click System and Maintenance.
b. Now click Administrative Tools, and then double-click Event Viewer. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
c.
Click an event log in the left pane.

Double-click an event to view the details of the event. You may also refer to the below link -
http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer

Hope this helps.

Thanks,
Meghmala – Microsoft Support

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mechanicguy replied on

1) I have not made any changes to the computer. It's as simple as Windows 7 service pack 1 installed = computer won't wake up. Windows 7 service pack not installed = sleep and resume works just fine.

2) I am using the latest drivers for all devices. When I clean installed Windows 7 I downloaded the latest drivers from all the manufacturer's websites. The nVidia card is running version 266.58

3) None

There are no errors describing the problem in the event viewer. The only errors are "The
previous system shutdown at 6:59:29 PM on ‎3/‎3/‎2011 was unexpected" and "The
system has rebooted without cleanly shutting down first. This error could be
caused if the system stopped responding, crashed, or lost power unexpectedly" as a result of powering off the system and rebooting.

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daydr3am3r replied on

Try to create a new power plan here: Control Panel\All Control Panel Items\Power Options

Also try to edit the power plan settings. Click on change power plan settings-change advanced power settings. In the HDD category expand turn off HDD after and add 0 (this will disable the function) and see if the problem reappears

You can also try to restore the default settings. Also, try to reinstall display drivers.

Trust no one, Question everything!
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mechanicguy replied on

I tried all 4 items you listed, nothing helped.

 

I also tried unplugging all USB device except for keyboard and mouse, but it didn't make any difference.

 

Interestingly, hibernate works just fine. It is only resuming from sleep that has troubles.

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Croatian replied on

I do have same problem on one machine. With W7 Ultimate SP1 S3 sleep mode does not work. With out SP1 S3 sleep mode works. Other machines ranging from socket 775, 1366 and 1155 SB CPU's work fine. Tried every possible solution that I could find but no go.
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jcohenmd replied on

I have the same problem. EVGA 770 Mother board, Intel 980x, Intel SSD. With SP1 computer will not resume from S3 sleep. If I uninstall SP1 resume from sleep works fine.

Have tried everything suggested and it is of no help.  I also have an EVGA 760 Mother board, Intel 950, Intel SSD and this works fine with SP1. This one will resume from S3 sleep without a problem.  Does anyone have a fix for this?

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GregHorst replied on

I also have the exact same problem. I have Windows 7 ultimate 64bit, a Gigabyte X58 motherboard, 6GB GSkill triple channel RAM, 1TB WD Black SATA HD and 980X CPU. Computer will not resume from sleep mode with exactly the same failure symptoms described as mechanicguy --
When going to wake the computer, the fans spin up and everything becomes powered, but the display stays off. The only option at this point is to press and hold the power button or switch off the power supply. Windows will boot, run, and shutdown normally, but it fails every time when trying to wake from sleep. The problem started after installing Windows 7 service pack 1, and goes away if the service pack is uninstalled. --

Really annoying as it takes about 3 minutes for Windows to start after this occurs.

Here is another forum where people are having the same issue:
http://www.evga.com/forums/tm.aspx?m=883545&mpage=1&print=true


Thanks.
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GregHorst replied on

I have a 980x CPU, Gigabyte X58 motherboard, 1TB WD black sata HD, 6GB triple channel Gskill RAM and Windows 7 ultimate 64 bit.

I am having the exact same issue that mechanicguy describes:

"My desktop consistently will not wake from sleep. When going to wake the computer, the fans spin up and everything becomes powered, but the display stays off. The only option at this point is to press and hold the power button or switch off the power supply. Windows will boot, run, and shutdown normally, but it fails every time when trying to wake from sleep. The problem started after installing Windows 7 service pack 1"

This is very annoying as it takes 3 or 4 minutes to recover after this happens.
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GregHorst replied on

None of the solutions that I have seen on the internet worked for me (changing power options, changing sleep options, SCSI miniport KB, etc) This issue definitely started immediately after installing SP1, but I was able to resolve it by doing a bios update to my gigabyte motherboard that was released in August of last year. Obviously this may not work for everyone, but its at least worth it to see if your bios is at the latest revision and if not, try upgrading it.
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B177B replied on

I appear to have the same issue on 2 of my systems.  S3 sleep works fine.  When I try to resume from sleep the power light goes on for a split second, then the hard drive light comes on but the display never comes on.  Only solution for both machines was to uninstall SP1 and disable windows update.  Both systems have similar specs:

 

  • EVGA X58 FTW3 Motherboard
  • Corsair DDR3 1600 (12GB/6GB)
  • Intel i7 980x and 990x CPUs
  • SSD in one and standard HD in other
  • EVGA GeForce 460 (SLI) / EVGA GeForce 260
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