Wireless Optical Desktop v2.0 driver installation failure

I have been using a Microsoft Wireless Optical Desktop v2.0 for two years without a hitch. This morning, neither keyboard nor mouse would respond. When I plugged the wireless receiver into a different USB port, I got the message that the driver failed to install. Also, ever since, Windows Update keeps nagging me about an update to "Microsoft - Other hardware - Microsoft Wireless Optical Desktop 700 v2.0", but when I try to install it, the installation fails with an error "WindowsUpdate_800F020B" "WindowsUpdate_dt000", which as I understand, says that a newer driver is installed already.

 

Anyone have any clue what to do here?

Answer
Answer

Hello Monte,

 

I would suggest you to run Hardware and Devices troubleshooter to diagnose and fix the issue.

Refer to the link “Open the Hardware and Devices troubleshooter” to run the troubleshooter.

 

Refer to these links to know more about troubleshooting Wireless Keyboard and Mouse.

Troubleshoot response failures in wireless keyboard or mouse

Your wireless mouse or keyboard does not respond or you receive a “The wireless

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Question Info


Last updated March 11, 2023 Views 1,421 Applies to: