Jim1326
Had this question 25
Question
Jim1326 asked on
| 56740 views

Windows 7 can't find driver for shared printer hp LaserJet 3380

When I try to add a shared printer to my Windows 7 laptop, as a network printer, Windows 7 successfully locates it on the network, but I get the following error messages:
Windows can't find a driver for hp LaserJet 3380 PCL 6.
The file '*.INF' on (Unknown) is needed.

The printer is attached to an XP desktop pc on my home network.

I tried attaching the printer locally via USB to the Windows 7 laptop and successfully loaded the printer drivers and I printed to it. But when I reconnected the printer to the XP computer I got the error messages again.

This is shared, not a network, printer, so attempting to set it up with the TCP-IP option does not work.

Printing to this printer was successful under Vista. I did a clean install of Windows 7.

Thanks for any help you can provide.
Jim 

Alan Morris
Found this helpful 16
Answer
Alan Morris replied on
Microsoft

The 32bit driver name is different than the 64bit driver name.  You will need to create a Local Port which will basically copy the print formated data to the xpmachine share.

Here's the KB how to perform this task
http://support.microsoft.com/kb/282842

on Windows 7
Add Printer
Local Printer
Add Local Port
\\XPMACHINE\printersharename    (Make the share name one word or you have to "" quote the whole thing)

Select the driver installed when you connected the device to USB

complete the wizard

print test page.


Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1
Formerly with Windows print team
Jim1326
Found this helpful 0
Jim1326 replied on

Reply

Alan, Thanks. Your guidance worked! I was frustrated at spending 4 hours today trying to google the solution. Why can't your easy-to-implement solution be readily found on the HP or Microsoft sites? Most appreciatively, Jim
Alan Morris
Found this helpful 0
Alan Morris replied on
Microsoft

Reply

There are several people on this forum who are well aware of this solution and hopefully others will read the successes and determine if this works for their situation.  The best solution is having the vendors have the same name for their cross architecture drivers


Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1
Formerly with Windows print team
JohnPAnderson
Found this helpful 0
JohnPAnderson replied on

Reply

Any ideas on what I can try if I get a pop-up window stating 'Access is Denied' when I try create a local port on the xp machine.  I AM logged in as an administrator.

I am trying to do the same thing as the original person who posted.

Alan Morris
Found this helpful 0
Alan Morris replied on
Microsoft

Reply

open a command prompt and type

net view \\xpmachinename


you should see disk and file shares

Shared resources at \\remotemachine

Share name               Type   Used as  Comment

-------------------------------------------------------------------------------
123                      Print           PRINTER
3333                     Print           33333
amd64                    Disk
BrotherH                 Print           Brother HL-730 (600 dpi)
canon                    Disk
CD                       Disk
clustertest              Disk
dell                     Disk
faxclient                Disk            Microsoft Shared Fax Clients
oki                      Disk
paused                   Print           paused
TOSHIBA e-STUDIO723 XPS  Print           TOSHIBA e-STUDIO723 XPS
TOSHIBA e-STUDIO850 PS3  Print           TOSHIBA e-STUDIO850 PS3
XXXXX                    Print           XXXXX


Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1
Formerly with Windows print team
Alan Morris
Found this helpful 0
Alan Morris replied on
Microsoft

Reply

The local port needs to be added to the Windows 7 machine when connecting to the XP machine
Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1
Formerly with Windows print team
JohnPAnderson
Found this helpful 0
JohnPAnderson replied on

Reply

I just tried to do this on the windows 7 machine now, logged in as an administrator, and I got 'access is denied' on this machine too.  I did the net view command you posted above and I see the shared printer and I have the correct shared name.

Alan Morris
Found this helpful 0
Alan Morris replied on
Microsoft

Reply

Launch the print server properties instead of trying this with Add Printer

in a command window or

Start
Run


printui /s /t1

Change Port  (it this is there you are not running as Admin)

Add

Local Port

\\remote\printshare


Where do you get the access denied failure?


Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1
Formerly with Windows print team
JohnPAnderson
Found this helpful 0
JohnPAnderson replied on

Reply

I get the access denied pop-up after clicking 'ok' in the box where I type in \\remote\printshare  for adding local port

I'm running home premium of windows 7, shouldn't matter right?

I am positive that the user account I'm using is an admin, it's the only account I use.

any other ideas?
Alan Morris
Found this helpful 0
Alan Morris replied on
Microsoft

Reply

This is an authentication issue with the machine sharing the printer.  CreateFile is failing in the network layer.

Install a 32 bit Windows 7 driver onto the XP machine.  Create a printer that uses that driver and set it up to the same USB or LPT port and share it out.  Make the connection to that shared printer.

Or follow the Windows 7 recommendation on setting up a home network.  There are several resources before you got the the forums page.


Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1
Formerly with Windows print team
Previous Previous Page of 6 Next Next