Hello. My sound is not playing and when I go over the sound icon it has an X over it and says "No audio output device is installed." I have the latest drivers from realtek and from nvidia. I have even tried a system restore and the sound still didn't work!
I have just bought this computer and it is a windows 7 ultimate 64-bit. Could the sound card maybe have gotten loose? This is a really good computer. When I go to dxdiag it says "No sound card was found. If one is expected, you should install a sound driver
provided by the hardware manufacturer." Here is a log of dxdiag.
------------------
System Information
------------------
Time of this report: 5/27/2011, 19:19:13
Machine name: ELMAR-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.110408-1633)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite A665
BIOS: Phoenix SecureCore Version 1.90
Processor: Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz (8 CPUs), ~1.7GHz
Memory: 8192MB RAM
Available OS Memory: 8122MB RAM
Page File: 2144MB used, 14098MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer.
Input Tab: No problems found.
Name: Intel(R) processor System Control and Status Registers - D157
Device ID: PCI\VEN_8086&DEV_D157&SUBSYS_00000000&REV_11\3&11583659&1&42
Driver: n/a
DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7600.16385
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16597
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7600.16385
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7600.16490
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7600.16385
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7600.16385
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7600.16490
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7600.16490
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7600.16724
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7600.16724
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7600.16724
Microsoft TV Captions Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7600.16385
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16490
CBVA DMO wrapper filter,0x00200000,1,1,cbva.dll,6.01.7600.16385
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7600.16490
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.16724
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7600.16724
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16490
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16490
PlayReady DMO Wrapper,0x00600002,1,1,PRDMOW~1.DLL,1.03.2297.0000
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16490
MS PR Source Filter,0x00200000,0,2,PRSource.dll,1.03.2297.0000
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16385
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7600.16490
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16490
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7600.16724
Line 21 Decoder,0x00600000,1,1,,
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7600.16490
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7600.16490
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7600.16385
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385
Sony Wave Hammer Surround,0x00200000,1,1,mchammer_x64.dll,1.00.0000.1506
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7600.16385
File writer,0x00200000,1,0,qcap.dll,6.06.7600.16385
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7600.16385
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7600.16385
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7600.20584
Microsoft TV Subtitles Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7600.16385
Overlay Mixer2,0x00200000,1,1,,
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7600.16385
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7600.16724
SFVCaptureFilter,0x00200000,1,1,SmartFaceVCapt.dll,3.01.0003.0000
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7600.16385
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7600.16385
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7600.16385
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7600.16385
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7600.16385
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7600.16724
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7600.16385
Overlay Mixer,0x00200000,0,0,,
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16490
NetBridge,0x00200000,2,0,netbridge.dll,6.01.7600.16385
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7600.16490
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7600.16490
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7600.16724
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7600.16385
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7600.16490
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7600.16490
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7600.16490
Media Center Extender Encryption Filter,0x00200000,2,2,Mcx2Filter.dll,6.01.7600.16385
AudioRecorder WAV Dest,0x00200000,0,0,WavDest.dll,
AudioRecorder Wave Form,0x00200000,0,0,WavDest.dll,
SoundRecorder Null Renderer,0x00200000,0,0,WavDest.dll,
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7600.16385
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7600.20574
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7600.16385
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7600.16490
Sony ExpressFX Chorus,0x00200000,1,1,sfxpfx2_x64.dll,1.00.0000.1502
Sony ExpressFX Delay,0x00200000,1,1,sfxpfx2_x64.dll,1.00.0000.1502
Sony ExpressFX Distortion,0x00200000,1,1,sfxpfx1_x64.dll,1.00.0000.1502
Sony ExpressFX Equalization,0x00200000,1,1,sfxpfx2_x64.dll,1.00.0000.1502
Sony ExpressFX Flange/Wah-Wah,0x00200000,1,1,sfxpfx1_x64.dll,1.00.0000.1502
Sony ExpressFX Amplitude Modulation,0x00200000,1,1,sfxpfx2_x64.dll,1.00.0000.1502
Sony ExpressFX Reverb,0x00200000,1,1,sfxpfx1_x64.dll,1.00.0000.1502
Sony ExpressFX Stutter,0x00200000,1,1,sfxpfx1_x64.dll,1.00.0000.1502
Sony ExpressFX Dynamics,0x00200000,1,1,sfxpfx3_x64.dll,1.00.0000.1502
Sony ExpressFX Graphic EQ,0x00200000,1,1,sfxpfx3_x64.dll,1.00.0000.1502
Sony ExpressFX Noise Gate,0x00200000,1,1,sfxpfx3_x64.dll,1.00.0000.1502
Sony ExpressFX Time Stretch,0x00200000,1,1,sfxpfx3_x64.dll,1.00.0000.1502
Sony ExpressFX Audio Restoration,0x00200000,1,1,xpvinyl_x64.dll,1.00.0000.2178
Sony Multi-Band Dynamics,0x00200000,1,1,sfppack2_x64.dll,1.00.0000.1502
Sony Track Compressor,0x00200000,1,1,sftrkfx1_x64.dll,1.00.0000.1507
Sony Dither,0x00200000,1,1,sftrkfx1_x64.dll,1.00.0000.1507
Sony Chorus,0x00200000,1,1,sfppack1_x64.dll,1.00.0000.1502
Sony Distortion,0x00200000,1,1,sfppack3_x64.dll,1.00.0000.1502
Sony Gapper/Snipper,0x00200000,1,1,sfppack3_x64.dll,1.00.0000.1502
Sony Simple Delay,0x00200000,1,1,sfppack1_x64.dll,1.00.0000.1502
Sony Reverb,0x00200000,1,1,sfppack1_x64.dll,1.00.0000.1502
Sony Multi-Tap Delay,0x00200000,1,1,sfppack1_x64.dll,1.00.0000.1502
Sony Track Noise Gate,0x00200000,1,1,sftrkfx1_x64.dll,1.00.0000.1507
Sony Graphic EQ,0x00200000,1,1,sfppack2_x64.dll,1.00.0000.1502
Sony Track EQ,0x00200000,1,1,sftrkfx1_x64.dll,1.00.0000.1507
Sony Smooth/Enhance,0x00200000,1,1,sfppack3_x64.dll,1.00.0000.1502
Sony Resonant Filter,0x00200000,1,1,sfresfilter_x64.dll,1.00.0000.1506
Sony Parametric EQ,0x00200000,1,1,sfppack2_x64.dll,1.00.0000.1502
Sony Time Stretch,0x00200000,1,1,sfppack1_x64.dll,1.00.0000.1502
Sony Noise Gate,0x00200000,1,1,sfppack2_x64.dll,1.00.0000.1502
Sony Paragraphic EQ,0x00200000,1,1,sfppack2_x64.dll,1.00.0000.1502
Sony Vibrato,0x00200000,1,1,sfppack3_x64.dll,1.00.0000.1502
Sony Pan,0x00200000,1,1,sffrgpnv_x64.dll,1.00.0000.1506
Sony Pitch Shift,0x00200000,1,1,sfppack1_x64.dll,1.00.0000.1502
Sony Volume,0x00200000,1,1,sffrgpnv_x64.dll,1.00.0000.1506
Sony Flange/Wah-wah,0x00200000,1,1,sfppack3_x64.dll,1.00.0000.1502
Sony Graphic Dynamics,0x00200000,1,1,sfppack2_x64.dll,1.00.0000.1502
Sony Amplitude Modulation,0x00200000,1,1,sfppack3_x64.dll,1.00.0000.1502
Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7600.16490
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7600.16490
WDM Streaming Capture Devices:
USB 2.0 Camera,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7600.16648
Video Capture Sources:
USB 2.0 Camera,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7600.16385
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7600.16385
---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0
Control Panel - Device Manager - SOUNDS - look for HD Audio - Mine says RealTek High Definition
Audio (that is an example and yours may have an entirely different name/maker).
Write down description make and model - double click on it - drivers tab - write down version. Now
Click UPdate Drivers which may not do anything as MS is far behind certifying drivers. Then RIGHT
CLICK on it and UNINSTALL - REBOOT - this will rebuild the driver stack.
1st go to system maker's site and look for latest driver Download - SAVE - go to right click on and
RUN AS ADMIN (This is your fallback.) REBOOT after each driver installation.
NOTE : Sound drivers often rollback so check the version after installation and the reboot to
see if the version you installed is there, if not repeat the install - reboot until it is. It can take
several tries depending on how many rollbacks it does.
Also Right Click Speaker near clock - Playback Devices - right click in the box area - check
Show disable and disconnected devices. Highlight speaker and on the lower Right click
Properties check settings for Device Usage enabled and so on. Also do same for Configure
on Lower Left of that box.
In Control Panel you can also look for an Audio Manager along with the Sound Settings.
Control Panel - Device Manager - SOUNDS - look for HD Audio - Mine says RealTek High Definition
Audio (that is an example and yours may have an entirely different name/maker).
Write down description make and model - double click on it - drivers tab - write down version. Now
Click UPdate Drivers which may not do anything as MS is far behind certifying drivers. Then RIGHT
CLICK on it and UNINSTALL - REBOOT - this will rebuild the driver stack.
1st go to system maker's site and look for latest driver Download - SAVE - go to right click on and
RUN AS ADMIN (This is your fallback.) REBOOT after each driver installation.
NOTE : Sound drivers often rollback so check the version after installation and the reboot to
see if the version you installed is there, if not repeat the install - reboot until it is. It can take
several tries depending on how many rollbacks it does.
Also Right Click Speaker near clock - Playback Devices - right click in the box area - check
Show disable and disconnected devices. Highlight speaker and on the lower Right click
Properties check settings for Device Usage enabled and so on. Also do same for Configure
on Lower Left of that box.
In Control Panel you can also look for an Audio Manager along with the Sound Settings.
When I go to the sound in device manager, realtek high definition audio isn't there and they are the audio that I have. I already installed the latest drivers.
Even if you re-installed Windows you may still need to do those from the top down.
If nothing works then you probably need to disable the on-board sound in the BIOS
or Device Manager and use a USB sound card which is not expensive.
You should also check with Toshiba Support, their on-line documentation and
drivers, and ask in their forums about any known issues. Especially if there
is any warranty on the system. If no warranty they you could also check with
any local computer shop that does its own in-house service.
There could be a hardware issue with the sound however on a laptop it is built into
the motherboard and not a separate card. Most desktops today also have on-board
(built-in) sound.
It would take an experienced technician to check the audio/sound electronics on a
laptop.
Hope this helps.
Rob Brown - Microsoft MVP - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
If I managed to open up my laptop would it be easy for me to adjust it? If not I guess I will just take it to a Toshiba service center and they can fix it.
Hey, This post been here a while, but if your still having problems. I had the same problem a month ago on MY HP Laptop.WIN7. After trying several option and not working. I came out with an idea to HOLD the
Three Microsoft Magic KEYs, that is CTRL+ALT+DELETE as the system powers up And released it just before Entering POST. And LO and behold my sound was back, happy ever after. Please if it does not work the first time try
again. I hope this helps. Thank you.
