My laptop suddenly will not recognize my Huawei Mobile usb just this past few weeks!

My laptop suddenly will not recognize my Huawei Mobile usb just this past few weeks, when inserted, a warning message says "device driver software is not successfully installed". Viewing in the Device and Printers, it says "Unspecified (1) Huawei with yellow warning sign. Please help me!
Answer
Answer

Hi,

1.       Are you facing similar issue if you connect any other USB device to the computer?

Try the Methods provided below and check if the issue persists.

Method 1:

I would suggest you to run Hardware Troubleshooter and then check for the issue.

If you still come across the issue, I suggest you to run Hardware Troubleshooter and then check for the issue.

a)     Open the Hardware and Devices troubleshooter by clicking the Start button and then clicking Control Panel.

b)     In the search box, type troubleshooter, and then click Troubleshooting. Under Hardware and Sound, click Configure a device.‌

c)       If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Access the link below to know more about Hardware Troubleshooter:

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

 

Method 2:

If the above step does not help us to diagnose the issue, uninstall the drivers for USB [Universal Serial bus] host controller and restart the computer. Let Windows install the generic drivers and then see if it helps you to fix the issue.

a)     Open Device Manager by clicking the Start button, then Device Manager in the search box.‌

b)     If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

c)      Look for the device under USB [Universal Serial bus] host controller, right click on it and select Uninstall.

d)     Reboot the computer.

e)     On reboot, Windows 7 should re-install the drivers automatically.

 

Method 3:

Update the device drivers.

Refer the link provided below for more information.

Update a driver for hardware that isn't working properly

http://windows.microsoft.com/en-US/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

You may also get in touch with the manufacturer for further details on downloading the device drivers.

http://forum.huawei.com/jive4/category.jspa?categoryID=3

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Last updated September 28, 2023 Views 12,752 Applies to: