franscorky
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franscorky asked on

Manual Starting of Print Spooler Service creates System Error 5

When I tried to manually start Print Spooler Service, per Windows 7 helps, I typed all the items asked for in the dialog box.  At the end I received the error message, "ystem Error 5 Occured"
Meghmala
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Meghmala replied on
Microsoft

Hi franscorky,

 

1. Do you have updated drivers installed for the printer?
2. What is the make and model of the printer?
3. Have you logged in as a standard user or administrator?
4. Since when are you facing this issue?
5. Why are you trying to manually start the print spooler service?

6. What happens when you try printing?

 

I would suggest you to login as an administrator and check.


Also you may update the drivers for the device and check if the issue persists –

http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

You may also refer to the below link and check -

http://windows.microsoft.com/en-US/windows7/Why-cant-I-print

 

Hope this helps. Let us know the results.
Thanks,
Meghmala – Microsoft Support

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asiasean
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asiasean replied on

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I did the same thing, because I was trying to fix the error that my printer spooler service won't start.  I had a Lexmark printer, which they finally told me I wouldn't be able to get working with Windows 7 because it was too old (7 years), so I bought another Lexmark printer.  When I went to install the driver that came in the box of the new one, it wouldn't let me because of the printer spooler service.  I've checked, and the setting for the printer spooler service is automatic, and rebooting doesn't clear it.

When I tried to run "sc config spooler depend= rpcss start= auto" on the command prompt, it told me "OpenService FAILED 5:  Access denied".  Then when I tried to do "net start spooler", it told me "System error 5 has occurred.  Access denied."

Meghmala
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Meghmala replied on
Microsoft

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Hi asiasean,

 

1. What is the make and model of the printer?
2. Have you logged in as a standard user or administrator?
3. What happens when you right click the driver file and select the option to ‘Run as administrator’?

 

I would suggest you to login as an administrator and check if you can start the service or can install the driver properly. Also you can refer to the link provided in the above post of ‘Why cant I print’ and check if it assists you resolve the issue.

 

Hope this helps.

Thanks,
Meghmala – Microsoft Support

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asiasean
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asiasean replied on

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Hi Meghmala,

Thanks for the reply.

1. Lexmark Pinnacle Pro901 is the one I'm trying to install now.  I previously had a Lexmark x5150.

2. I'm logged in as a standard user.  I have to admit that I don't know how to login as an administrator in Windows 7.

3. Trying to run the driver file as an administrator doesn't yield any different result.

The steps listed in that article are steps I went through previously, with the exception of logging in as an administrator, as described above, and I couldn't start the spooler at all.

What else can I try?

Sean

Meghmala
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Meghmala replied on
Microsoft

Reply

Hi,

 

1. What is the status of the spooler service?
2. What is the exact error message you get while trying to install the driver for the printer?

 

You may refer to the below provided links and check if you can login as an administrator. Also if you do not have an administrator account you may create one and login as an administrator.

http://windows.microsoft.com/en-US/Windows7/What-is-an-administrator-account

http://windows.microsoft.com/en-US/Windows7/How-do-I-log-on-as-an-administrator

http://windows.microsoft.com/en-us/Windows7/Create-a-user-account

http://windows.microsoft.com/en-us/windows7/Why-use-a-standard-user-account-instead-of-an-administrator-account

 

To check the status of the Print Spooler service, you must be logged on as an administrator, to perform these steps:
a. Open Administrative Tools by clicking the Start button, and then clicking Control Panel. In the search box, type administrative tools, and then click Administrative Tools.
b. Double-click Services. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
c. Right-click the Print Spooler service, and then click Properties.
d. On the General tab, next to Startup type, make sure that Automatic is selected.
e. Now check for the status of the service. If the service is not already running (started or starting), under Service status, click Start, and then click OK. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Hope this helps.

Thanks,
Meghmala – Microsoft Support

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