Getting help and advice from one of the many experts here at Microsoft Community does not cost anything.
Whenever you receive a phone number as an answer and feel uncertain whether it is from someone at Microsoft, don’t take the risk,
confirm the number is for official Microsoft Support.
You may also try uninstalling and re-installing the device driver and check if this helps.
You may try removing it from Programs and Features.
1. Open Programs and Features by clicking the Start button, clicking Control Panel, clicking Programs, and then clicking Programs and Features.
2. Select a program, and then click Uninstall. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Restart the computer.