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HASP SRM run-time environment (H0033). Windows does recognize the dongle. How do I fix this?

When trying to open an embroidery design that requires a dongle (Pfaff 4D) I get the error message HASP SRM run-time environment (H0033).
The laptop recognizes the dongle.  I'm using a MacPro running Windows 7 thru Parallels 8. I've checked (as best I can) that the firewalls and virus protection is off.  Thanks for any help.
Answer
Answer
Hi Nanny,
Thank you for posting your issue on Microsoft Community Forums.
From issue description, we understand that you get error while connecting dongle.
Let me go ahead and help you with the issue.
 
Please answer these questions, which will help us in assisting you better.
1. Does the issue occur when you connect the dongle to another computer?
2. Did you make any changes in the computer prior to the issue?

First do the following to make sure that the HASP License Manager Service is started:

a. Click the Start button.

b. Right Click on Computer.

c. Click on Manage.

d. In Computer Management go to Services and Applications

e. Open Services.

f. Locate the Hasp License Manager and double click on it to to open it.

g. Click on the Start button if the service status is Stopped.


If the Service Status is started or will not start, you must know what security software/ firewall you have installed to your computer.

Hope this resolves the issue. If issue persists, you can write to us and we will be glad to assist you further.

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Question Info

Last updated April 13, 2024 Views 15,973 Applies to: