DVD drive wont read disks - gives error 'please insert disk'

I recently upgraded to Windows 7. The drive worked fine as i used it to install the OS. On start up windows wouldn't recognise the drive. Finding that this was a common problem on dual boot win7 x64 i tried the 3 standard fixes (F8 on start up, change letter of drive, upper and lower field reg edit) I briefly had the drive working but after about 10 minutes (while i was using the drive) it crashed and dissapeared. 

I went to the manufacturers site and downloaded the latest software for it, windows installed this and said it was working fine, i can now see the drive but it wont read anything, every time i put a disk in (any disk) it tells me the drive is empty when it isn't and spits it out.

I have tried the windows troubleshoot program from the support site, it detects a problem but cant fix it.

The device manager shows the drive as installed and working. The lens shouldn't need cleaning as the drive is less than a month old. Please help, i've run out of ideas.

System - dual boot xp / win 7 x64, xp on samsung 1Tb HDD win 7 on Maxtor 200Gb HDD, 4Gb Ram, intel core 2 duo 3Ghz, Asus p5g43m motherboard, nvidia 8500gt GPU

Answer
Answer

Hi Sandyfsx,

Please see the article below with some troubleshooting:

http://support.microsoft.com/kb/982116

Hope this helps!


Debra
Microsoft Answers Support Engineer
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Last updated October 12, 2020 Views 44,645 Applies to: