jtnowell
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jtnowell asked on

bsod with igdkmd64.sys error

hi
i am running windows 7 pro sp1 64 on a lenovo w520. i have been getting bsod with a igdkmd64.sys a couple times a day. i have run the memory test on my computer, which is fine. and have updated all software and drivers from windows and lenovo. has anyone had experience with a solution to this. the computer crashes typically when i am working on graphics programs, creative suite or modo. 
any info would be extremely helpful. thank you!
joe 
Ing. Ladislav Cermak
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Ing. Ladislav Cermak replied on
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Hi,

the file igdkmd64.sys could be the Intel Graphics driver. Did you try to download the drivers directly from the Intel web site? If not, try to use this link:

http://www.intel.com/p/en_US/support/detect

 

LC

 

 

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jtnowell
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jtnowell replied on

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thanks again. 
i spoke with lenovo again today. they finally released an updated graphics driver. so i installed that. hopefully that fixes it. i will report back if not. 
Ing. Ladislav Cermak
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Ing. Ladislav Cermak replied on
Community Moderator

Hi,

the file igdkmd64.sys could be the Intel Graphics driver. Did you try to download the drivers directly from the Intel web site? If not, try to use this link:

http://www.intel.com/p/en_US/support/detect

 

LC

 

 

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jtnowell
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jtnowell replied on

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i have done that and i think everything is up to date on their end. i have updated the graphics driver directly from lenovo as well. any other alternatives?  here are the intel results:
Product Detected Intel® Processor Graphics 3000
Current Driver Installed 8.15.10.2321
A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact yourcomputer manufacturer for the latest driver for your computer.
Product Detected Intel® QM67 Express Chipset Family
Current Version Installed 9.2.0.1015
This version is valid.
Product Detected Conexant 20672 SmartAudio HD
Current Driver Installed 8.32.23.0
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>
Product Detected
Current Driver Installed
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>
Product Detected
Current Driver Installed
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>
Ing. Ladislav Cermak
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Ing. Ladislav Cermak replied on
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OK,

I'd tried it - install the Intel driver for your graphic card.

How you can see - the version of your driver for graphic card is  8.15.10.2321 (03/06/2011) and Intel has 15.22.50.64.2509 (09/05/2011) - select your operating system:

http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Processor+graphics&ProductProduct=2nd+Generation+Intel%c2%ae+Core%e2%84%a2+Processors+with+Intel%c2%ae+HD+Graphics+3000%2f2000

 

If it were a problem, you may return over the Last known good configuration. First read here, how to do it

http://windows.microsoft.com/en-US/windows7/Using-Last-Known-Good-Configuration

 

LC

 

 

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jtnowell
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jtnowell replied on

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i tried installing that driver for my operating system and it started and then said it was not validated for my computer and to get the driver direct from my manufacturer. 

any other thoughts if i have updated all the drivers with lenovo's update utility? 
thanks
joe
Ing. Ladislav Cermak
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Ing. Ladislav Cermak replied on
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Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

The following link has information on using Windows Live SkyDrive:

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

 

LC

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jtnowell
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jtnowell replied on

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let me know if this doesnt work:
https://skydrive.live.com/redir.aspx?cid=47ab3bf9fa23498d&resid=47AB3BF9FA23498D!103
Ing. Ladislav Cermak
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Ing. Ladislav Cermak replied on
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Yes - the link is OK.

So, I look at the minidump files - most of them were created by BSOD, where the debuger shows:

Probably caused by : igdkmd64.sys (03/07/2011)

 

But in 10/17/2011 :

Probably caused by : nvlddmkm.sys (03/26/2011)

the file nvlddmkm.sys could be the NVidia Graphics driver

 

Does this bug (BSOD) the computer from the beginning ?

Maybe it could overheat - how old is your laptop and is under the warranty ?

You can try to update the BIOS - if you've not already tried.

What is the number of ThinkPad Lenovo do you have?  - ThinkPad W520 (????)

LC

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jtnowell
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jtnowell replied on

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HI, 
thanks again for your help. 

most of the blue screens have been  igdkmd64.sys but there have been a couple nvlddmkm.sys. 

they started happening soon after i installed all software and updated all drivers and started using the computer. i bought it new this past summer. i dont think the issues have anything to do with overheating (they have happened just a few minutes into using the computer). 

yes, it is a thinkpad w520. it is under warranty and i have contacted them and they said it may have to do with a recent windows update... they didnt sound too knowledgeable about the issue. 

i have tried updating the bios as well, with no improvement. 

any other suggestions? 
thank you !
joe



Ing. Ladislav Cermak
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Ing. Ladislav Cermak replied on
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I thought the number ....

What is the number of ThinkPad Lenovo do you have? - ThinkPad W520 (4249), ThinkPad W520 (4260), ThinkPad W520 (4270), ThinkPad W520 (4276), ThinkPad W520 (????) .....

 

 You bought it new this past summer (summer 2011? or summer 2010?), and the BSOD (Blue Screen Of Death) was appeared immediately - for instance during 2 days ? (after i installed all software and updated all drivers and started using the computer - could it take you 2 days?)

 

LC

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jtnowell
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jtnowell replied on

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sorry, 
its a 4270 model. 
i bought it summer 2011. 
the bsod didnt start for a couple weeks into using it i dont think. and it has increased frequency lately when using graphics programs. 
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