Apple Mobile Device Driver not In Device Manager
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Hello,
Thank You for posting your query in Microsoft Community.
I understand that you have issues with connecting the apple mobile device to your computer.
So, please follow the steps from these articles and see if fixes the issues.
Firstly, You will have to install the software that was provided by Apple to sync your Apple with the Windows computer and check.
iOS: Syncing your data with iTunes:
http://support.apple.com/kb/HT1386
If the Apple sync software did not help, then contact Apple Support for further assistance with this issue.
Apple Support
http://www.apple.com/support/itunes/
For reference:
http://support.apple.com/kb/PH12313
Hope this helps. Otherwise, please reply to this response and we will be happy to help you again.
Thank You
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Hello Amber,
http://support.apple.com/kb/TS1538
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Hello,
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Hello,
Thank you for the reply.
I understand that you have issues only while connecting the IPhone to this particular computer. So please follow the suggestions mentioned below to fix the issue.
Method 1: I would first suggest you to follow steps mentioned below and see if it helps.
Restart the Apple Mobile Device Service (AMDS)
- Close iTunes and disconnect the iPhone, ipad, or iPod touch.
- Click the Windows Start button.
- In the Start Search field type.
- In the Programs section of the search results, Click "Services".
- Select Apple Mobile Device and click Stop the service as shown below.
- After the service has stopped, click Start the service.
- After the Apple Mobile Device service has started again, open iTunes and connect the device.
Method 2: If the above doesn't help then, Set the Apple Mobile Device Service Startup type to Automatic.
- Close iTunes and disconnect the iPhone, iPad, or iPod touch.
- Click the Windows Start button .
- In the Start Search field type .
- In the Programs section of the search results, click Services.
- Right-click on Apple Mobile Device and click Properties in the shortcut menu.
- Set the Startup type pop-up menu to Automatic and click OK:
Method 3: If the issue continues after restarting AMDS, then you'll need to remove and reinstall AMDS and iTunes.
- Completely uninstall AMDS, iTunes, and all Apple software. Click the appropriate links below for steps:
- Restart the computer.
- Download and install (or reinstall) the latest version of iTunes from www.apple.com/itunes. Installing iTunes will also install AMDS.
- Restart the computer.
- Start iTunes and connect the device. It should be recognized properly in Windows.
Method 4: If the above doesn't helps then try to check the issue in new user account.
Create a user Account
http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7
Hope this helps. Otherwise, reply to this response and we will be happy to help you again.
Thank You
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I have exactly the same issue above as posted by Amber. I too have followed all of the steps above, without success short of uninstalling/reinstalling iTunes. My iPhone is not recognized by iTunes at all, yet my computer does recognize it in Explorer.
I have Windows 8, iPhone 5, and the latest version of iTunes 11.5.5.
Apple Mobile Device shows up under Services, I stopped it, restarted it, and set it to automatic, which it already was but I did that anyway.
However, Apple Mobile Device does not show up under Device Manager.
I have restarted my computer, and turned my iPhone off and back on.
iTunes still does not recognize my iPhone. Every time I plug my iPhone into my computer it asks if I should trust this computer. I say Yes. Minutes later, it will ask me again if I trust this computer.
I have tried my iPhone on another computer and it is recognized by iTunes, but still not my own computer.
Is there any way to download and install Apple Mobile Device without removing iTunes and ALL of it's associated programs? I'd hate to have to go that far. I've done that in the past and lost music.
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Hello,
Firstly, please follow the link mentioned below to fix the issue and see if that helps.
If the above doesn't help then, post your query in iphone support and see if that helps.
Apple Support
http://www.apple.com/support/itunes/
Hope this helps. Otherwise, feel free to write us back and we will be glad to help you further.
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