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Question
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Apple Mobile Device Driver not In Device Manager

AmberSargeant asked on
So I tried Everything , and my apple mobile device driver (or any apple driver) isn't showing up under my device manager. I'ts under my services but not under my device manager. This is causing neither of my iphones to sync with the computer. Please tell me if there is anyway to manually install the driver, since I followed apple's support for if it was missing, and it didn't work. My iphone(s) are not even being recognized as a camera or in recovery mode. I also re installed like 80 times(following apples way of completely re installing it) and the driver is still not in the device manager. It's not my usb either since I have 3 usb's and neither of my iphone's will still not appear as a device in the device manager.
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Shalini Sampath Kumar replied on

Hello,

Thank You for posting your query in Microsoft Community.

I understand that you have issues with connecting the apple mobile device to your computer.

So, please follow the steps from these articles and see if fixes the issues.


Firstly, You will have to install the software that was provided by Apple to sync your Apple with the Windows computer and check.

 

iOS: Syncing your data with iTunes:
http://support.apple.com/kb/HT1386
 
If the Apple sync software did not help, then contact Apple Support for further assistance with this issue.

 

Apple Support
http://www.apple.com/support/itunes/

For reference:
http://support.apple.com/kb/PH12313


Hope this helps. Otherwise, please reply to this response and we will be happy to help you again.

Thank You

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AmberSargeant replied on

I appreciate the help, but this does not do anything at all since the problem is with the phone not being recognized as anything or not even showing its connected to the computer. It still charges, yet it does not show up as a device or anything at all. And It's kind of ironic is I already contacted apple support and they directed me to you guys.
21 people found this helpful

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Shalini Sampath Kumar replied on

Hello Amber,

 

Thank You for the reply.
 
1) Have you referred to the suggestions mentioned above?
 
2) If yes, then did it help?
 
In the meanwhile, try connecting your phone to a different PC and see if that helps.
 
Also refer to the article given below and see if this helps.
 
iOS: Device not recognized in iTunes for Windows

http://support.apple.com/kb/TS1538

 

And If, you still have issues then, try to contact Iphone support:
 
Contact Apple Support
 
Hope this helps. Otherwise, please reply to this response and we will be happy to help you again.
 
Thank You
3 people found this helpful

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AmberSargeant replied on

I tried that article about 60 times and the problem is that I don't have apple mobile device usb port within my device manager and I have no idea how to get it back on. As I stated above, the computer wouldn't recognize my iphone as a camera nor in recovery mode and I followed that article about 23 times and it still did not appear in my device manager. I even tried re-installing EVERY trace of Itunes(as provided in the article) and it was still not in my device manager.
16 people found this helpful

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Shalini Sampath Kumar replied on

Hello,

 

Thank You for updating us with the status of the issue.
 
1) Have you tried connecting the Mobile device to any other computer?
 
2) If yes then, did it work?
 
3) Have you also posted your query in Apple Iphone Support?
 
Please reply to this response with the required information and we will be happy to assist you further.
 
Thank You
1 person found this helpful

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AmberSargeant replied on

Yes I have and yes it did since they have apple mobile device usb port in their device manager. Like I stated before, the problem is that I don't have apple mobile device usb port currently installed in my device manager and I don't know how else to try and install it since (like I stated "again") it will not recognize my iPhone as any type of device. and I also stated about 3 times above that I posted my issue and they directed me to you.
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Shalini Sampath Kumar replied on

Hello,
 
Thank you for the reply.
 
I understand that you have issues only while connecting the IPhone to this particular computer. So please follow the suggestions mentioned below to fix the issue.

 
Method 1: I would first suggest you to follow steps mentioned below and see if it helps.

 

Restart the Apple Mobile Device Service (AMDS)

  1. Close iTunes and disconnect the iPhone, ipad, or iPod touch.
  2. Click the Windows Start button.
  3. In the Start Search field type.
  4. In the Programs section of the search results, Click "Services".
  5. Select Apple Mobile Device and click Stop the service as shown below.
  6. After the service has stopped, click Start the service.
  7. After the Apple Mobile Device service has started again, open iTunes and connect the device.

Method 2: If the above doesn't help then, Set the Apple Mobile Device Service Startup type to Automatic.

  1. Close iTunes and disconnect the iPhone, iPad, or iPod touch.
  2. Click the Windows Start button .
  3. In the Start Search field type .
  4. In the Programs section of the search results, click Services.
  5. Right-click on Apple Mobile Device and click Properties in the shortcut menu.
  6. Set the Startup type pop-up menu to Automatic and click OK:

Method 3: If the issue continues after restarting AMDS, then you'll need to remove and reinstall AMDS and iTunes.

  1. Completely uninstall AMDS, iTunes, and all Apple software. Click the appropriate links below for steps:    
  2. Restart the computer.
  3. Download and install (or reinstall) the latest version of iTunes from www.apple.com/itunes. Installing iTunes will also install AMDS.
  4. Restart the computer.
  5. Start iTunes and connect the device. It should be recognized properly in Windows.

Method 4: If the above doesn't helps then try to check the issue in new user account.

 

Create a user Account
http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7

 

Hope this helps. Otherwise, reply to this response and we will be happy to help you again.
 
Thank You

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SandyDostal replied on

I have exactly the same issue above as posted by Amber.  I too have followed all of the steps above, without success short of uninstalling/reinstalling iTunes.  My iPhone is not recognized by iTunes at all, yet my computer does recognize it in Explorer. 

I have Windows 8, iPhone 5, and the latest version of iTunes 11.5.5.

Apple Mobile Device shows up under Services, I stopped it, restarted it, and set it to automatic, which it already was but I did that anyway.

However, Apple Mobile Device does not show up under Device Manager.

I have restarted my computer, and turned my iPhone off and back on.

iTunes still does not recognize my iPhone.  Every time I plug my iPhone into my computer it asks if I should trust this computer.  I say Yes.  Minutes later, it will ask me again if I trust this computer.

 I have tried my iPhone on another computer and it is recognized by iTunes, but still not my own computer.

Is there any way to download and install Apple Mobile Device without removing iTunes and ALL of it's associated programs?  I'd hate to have to go that far.  I've done that in the past and lost music.

6 people found this helpful

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AprilJ_14 replied on

I'm having the same exact problem this 'Apple Mobile Device Driver' is not popping up under Device Manager at all. I only see it under services. My iPod is not showing up on my computer at all.
7 people found this helpful

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Shalini Sampath Kumar replied on

Hello,

Firstly, please follow the link mentioned below to fix the issue and see if that helps.

Hardware devices are not working or are not detected in Windows

If the above doesn't help then, post your query in iphone support and see if that helps.

Hope this helps. Otherwise, feel free to write us back and we will be glad to help you further.

Thank you
5 people found this helpful

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