windows 7 deleting/discovering items is very slow

I have just built a new computer with Windows 7 ultimate, and I am having a problem similar to those described in Article ID: 976972, but I do not have an NVIDIA USB EHCI chipset, I have an Intel x58 chipset (Asus P6x58D Premium motherboard) with one 160GB Intel SDD drive, and 2 6GB/s 600GB WD velociraptor drives. All drives are currently on the 3GB/s SATA connectors to avoid issues with the Marvell SATA controller. (Note: the problem also occurs if the velociraptor drives are on the 6GB/s controllers).

 

If I copy large media files (WMV or TIF) from one velociraptor to the next, the files might copy quickly, but when I go to delete them, I get the message that files are being discovered, and that message can last for 30 to 60 seconds. The file delete process can become very, very long. Clearly others are having the same problem. Turning off file indexing had no effect.

 

Another note: I have Acronis True Image Home installed, which may be causing some issues.

 

Is there a solution to this problem?

 

Thanks.

Answer
Answer

Hi,

You may try uninstalling Acronis true Image and check if it resolves the problem.

Also make sure you have updated drivers for all your hardware.

Refer this link for help:
http://windows.microsoft.com/en-us/windows7/Update-drivers-recommended-links

The issue can be related to third-party codecs or third-party components, drivers. You can boot into safe mode and check if it makes any difference.
If Safe Mode works fine, you can then check the startup programs and loaded third-party services by running clean boot.

Steps to boot into safe mode:
1. Restart your computer if it is powered on.
2. Tap the F8 key after your computer initially powers on.
3. Once you see the Advanced Boot Options menu you can stop tapping.
4. Use the up/down arrow keys to highlight your selection.
5. Select Safe Mode and press Enter.
6. You should see drivers loading, and then please wait.
7. You should then be at the Welcome Screen.
8. Logon to your computer using an account with Administrator privileges.

Click on this link for help:
http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Steps to perform clean boot:
1. Click the start orb on your desktop
2. Type msconfig in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
3. On the General tab, click Selective Startup.
4. Under Selective Startup, click to clear the Load Startup Items check box.
5. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
6. Click OK.
7. When you are prompted, click Restart.

 If this resolves the issue, then see the following Microsoft Article on “Clean boot” and the section “How to determine what is causing the problem” to
determine which program or service maybe causing the issue.

http://support.microsoft.com/kb/929135   

 How to set your computer back, to boot normal:

1. Click the start on your desktop
2. In the Start Search box, type msconfig, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
3. Click the General tab.
4.  Click Normal Startup - load all device drivers and services, and then click OK.
5. When you are prompted, click Restart to restart the computer.

Regards,
Afzal-Microsoft Support.
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Last updated February 12, 2024 Views 49,976 Applies to: