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Windows 10 won't shut down, restarts instead

Recently upgraded to Windows 10 from 7 on a desktop pc, previous OS had was fully updated for the upgrade and is now running alright but has a few major issues. 

Whenever I shutdown from the start menu my pc will act like it is shutting down but reboots a few seconds after doing so as if I had selected restart.

Not sure of any ways I could go about fixing this so hopefully you all have some ideas.

Thanks a lot.

Answer
Answer

Hi,

Thank you for the update.

Since you have tried most of the troubleshooter steps, you may want to run a repair of Windows 10.

Step 1: Download the Windows 10 ISO

Refer to the article below and download Windows 10 ISO using Media Creation Tool.

Download Windows 10

Step 2: Make a USB flash drive bootable

Refer to the article to download Windows USB/DVD Download Tool to transfer ISO to USB flash drive to make it bootable device.

Windows USB/DVD Download Tool

Important: Ensure there is no data in USB flash drive before making it bootable device. If you have any data, back it up accordingly.

Step 3: Refer to the sectionUse installation media to troubleshoot or re-install Windows from the article below.

Recovery options in Windows 10

Hope this helps.

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Question Info

Last updated October 5, 2022 Views 78,019 Applies to: