Black screen with cursor after Windows 10 update

Hi,

There may be several reasons why you may encounter a black screen after an update. One of which may be caused by an incompatible graphics card driver. It may also be caused by a corrupted system file. To better assist you and provide you with the appropriate troubleshooting steps, kindly answer the questions below:

• Are you able to see the sign in screen and login?
• Are you able to see the Start menu, task bar, and your desktop icons?
• Have you tried performing any troubleshooting steps?

We'll be looking forward for your response.

Hi,

To provide you with the appropriate troubleshooting steps, we would like to know more information. Kindly answer the questions below:

• Were there any significant hardware/software changes done on your computer prior to this happening?
• What is the current version/build of your Windows 10 PC? To check, type winver on Cortana's search field and press Enter.
• Are you able to see the Start menu, task bar, and your desktop icons?
• Besides restarting your computer, have you tried any other troubleshooting steps?

We'll be waiting for your response.

This is to the Microsoft tech....ARE YOU EVEN READING WHAT Alegaspar17 IS TYPING????? I am having the same problem with on of my computers. Black screen....no task bar....no log in screen.....no changes to the system....it was working, now it is not working.

ON my system the only thing visible is a COMPLETELY BLACK screen with a cursor. Nothing works to make the screen or any other part of windows visible. Incidentally, on my system if I hit the space bar and type my PIN I can tell that windows logs in......still, all I can see is a black screen and a cursor. To further verify that my windows 10 actually logged in behind the black screen, I tapped the windows key and then clicked the cursor in the lower right corner where I estimated the power icon would be if I were to actually be able to see....I then hit the up arrow once and selected enter on the keyboard, the system rebooted; if I do the same thing after the reboot, but hit the up arrow twice, the system shuts down. Because this is exactly what would happen if I could see the screen and clicked on the power button, it was enough to tell me that behind that BLACK SCREEN and cursor, windows 10 continues to function....but with only a black screen and cursor and nothing else visible. 

Unfortunately, I had not enabled the function to allow me to boot into safe-mode. I have tried numerous actions so far, including changing output ports (HDMI/DVI) on the video card and Win+P....but nothing has worked yet. Still just a black screen and cursor.  

I blame myself for not creating a rescue boot disk....considering the years I spent as a computer technician and LAN administrator I should have been better prepared....but over the past year I had been really happy with Windows 10 and I guess I let me self trust Windows and get complacent.

Bottom line: Any suggestions to fix this problem?....to summarize, no recent changes to the system, (to include programs) nothing visible but a Black screen and cursor, Auto updates for windows are enabled, so it has the latest updates and build....Windows appears to be COMPLETELY functioning behind the black screen and cursor.....none of the hot key shortcuts were successful in making any windows visible (no task manger, no command prompt, no windows bar, no display changes....ect)

Any suggestions would be helpful.

Hello all,

I found a fix for this issue through following steps.

For issue were you are getting black screen with white cursor
>Press Ctrl+Alt+Del
>Go to 'Services' tab
>Look for 'AppReadiness'
>Right click and stop it.

Make sure you disable the same after login into Windows.
>Click start and type 'Services'
>Look for 'AppReadiness'
>Right click and select 'Properties'
>Startup type should be set to 'Disabled'
>Set the 'Service Status' to Stopped.

This solution worked for me. Let me know if this worked for others as well.

Regards,

Shameem