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Windows 10 IMAP problem

This has been raised before but so far I have not seen  a fix so I'd thought I'd post my observations in the hope that someone from Microsoft pick this up.

The Windows 10 Email app seems to have a problem with IMAP e-mail. Under Windows 8/8.1, when creating an account one had to enter an e-mail address and a username/password. Under Windows 10 a an account name - which can be a random text string - and a username/password are requested. The username can be an e-mail address or a domain username or something else depending on whether it used in a work envirnment, or whatever account username format is expected by the ISP.

A network packet capture on the sending computer during a failed send attempt shows that the Windows 10 Email app uses the username parameter to BOTH log in to the IMAP server and as the 'mail from' address in the SMTP transaction. If the username is not specified as an e-mail address, sending e-mail won't work, although receiving e-mail will work if the username/password is specified correctly.

The Windows 10 Email app does not appear to have a way of specifying the account e-mail address as was possible in Windows 8/8.1. Even if you specify an e-mail address in the Account Name field, this does not make a difference as this parameter does not appear to be used as the 'mail from' address.

Can I ask whether Microsoft have plans to fix this problem and attend to the other issues mentioned on this forum with this app and when that will be please? It would be very useful to get the e-mail app working properly. It would also be unfortunate if this problem were to be carried over on to the phone version of Windows 10.

Thank you.

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Its not a recurring issue. Its a showstopper. I cannot use the app to manage any of my e-mail accounts am currently having to use another app.

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I have the very same problem. What's unfortunate is that I REALLY need IMAP to work as I'm using it for my main email account and I'm using it on various devices. And it is even more unfortunate that the Windows 10 mobile app (I'm a WP user on insider preview) behaves in the same way.

Another thing that I've noticed is that the problem does not occur if you upgrade from Win 8.1 and have you mail accounts settings synced/backed up. The new app seems to pick up the correct settings from the old one. I only stumbled on this problem after choosing to reset my computer. The whole issue is bizarre.

I hope this gets resolved quickly. Sending email is a rather basic function of any OS ...

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Interesting to note that it does affect Windows 10 phone as well. I suspected it might and for this reason held off buying a Windows phone despite having a good deal on one. Its been a month since I posted so today I booted into Windows 10 and ran an update. Unfortunately there appears to have been no change.

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Yesterday the Mail app was updated on Win 10 Mobile Preview. IMAP seems to work as it's supposed to now! 

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Unfortunately my IMAP accounts are not working with the latest Mail App (microsoft.windowscommunicationsapps_17.6208.42001.0_x64__8wekyb3d8bbwe)

I was getting the "Your Outlook account is out of date" message and used Don Cuthbert's fix on

http://answers.microsoft.com/en-us/insider/forum/insider_apps-insider_mail/universal-mail-app-your-account-settings-are-out/562f4fad-c60a-4204-a8c3-94fa1d05bf65?page=3

At this point, the IMAP half works fine, but the SMTP part is totally borked.  I changed the settings to use unencrypted SMTP on port 25 so I could look at the conversation with Wireshark, and it's not talking SMTP!  I have no idea what protocol it's using.  It doesn't wait for the SMTP server to say hello, but instead starts speaking in binary code...  Here's what it said:

00000000  16 03 03 01 74 01 00 01  70 03 03 55 fd ab 73 36 ....t... p..U..s6
00000010  57 b9 a6 33 a7 91 b2 f1  8c 67 79 7f 6f 36 80 06 W..3.... .gy.o6..
00000020  fb 8a 4c 08 3b 2d 6e 97  a3 bb 67 00 00 38 c0 30 ..L.;-n. ..g..8.0
00000030  c0 2f c0 28 c0 27 c0 14  c0 13 00 9f 00 9e 00 9d ./.(.'.. ........
00000040  00 9c 00 3d 00 3c 00 35  00 2f c0 2c c0 2b c0 24 ...=.<.5 ./.,.+.$
00000050  c0 23 c0 0a c0 09 00 6a  00 40 00 38 00 32 00 0a .#.....j .@.8.2..
00000060  00 13 00 05 00 04 01 00  01 0f 00 00 00 16 00 14 ........ ........
00000070  00 00 11 6d 61 69 6c 2e  74 75 72 62 6f 6e 65 74 ...mail. turbonet
00000080  2e 63 6f 6d 00 0a 00 06  00 04 00 17 00 18 00 0b .com.... ........
00000090  00 02 01 00 00 0d 00 14  00 12 04 01 05 01 02 01 ........ ........
000000A0  04 03 05 03 02 03 02 02  06 01 06 03 00 23 00 c0 ........ .....#..
000000B0  5c 2a 91 31 46 b9 9b 67  10 19 84 90 8c aa fc 93 \*.1F..g ........
000000C0  77 3c ef 98 0b 8f 84 79  3e d3 5a 0b a5 a1 85 91 w<.....y >.Z.....
000000D0  3b ba 5d 2b 50 ab 99 62  62 03 67 92 0f db 26 e5 ;.]+P..b b.g...&.
000000E0  3b 26 64 5a 5a 19 cf 09  db e5 24 12 f3 ef de e5 ;&dZZ... ..$.....
000000F0  f3 57 38 f3 3a cc ca f7  d6 5f 0f 2e c3 45 71 dc .W8.:... ._...Eq.
00000100  53 f9 11 45 36 ee e4 cd  15 f6 04 c4 44 35 fd c3 S..E6... ....D5..
00000110  af 2c 6b f4 52 47 e1 af  9a ab 69 16 ad 9c f3 04 .,k.RG.. ..i.....
00000120  91 22 13 50 34 72 4a 6c  c9 7c ee 4e 67 d1 dd be .".P4rJl .|.Ng...
00000130  5d 8e 8e 0c 4d 4e ed a3  c4 53 de f2 f0 2d 03 e9 ]...MN.. .S...-..
00000140  07 6c ef d8 e2 f2 e5 ec  a2 be 95 70 af 43 d6 50 .l...... ...p.C.P
00000150  bb 33 0b dd 79 3b fd d0  65 5b ee d8 7e 6b 40 b5 .3..y;.. e[..~k@.
00000160  2d 74 51 4c 78 9b 66 6b  65 3b 92 ba 23 d3 46 ed -tQLx.fk e;..#.F.
00000170  00 17 00 00 ff 01 00 01  00                      ........ .

9/27/2015 The "Your outlook account settings are out of date" message has reappeared...  I don't have an Outlook.com/live.com/hotmail.com email address.  I only have a Microsoft Account and Calendar.

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Well, progress indeed. Windows 3 etc. allowed me to set up email accounts. Sometimes it was straight forward, more often rather complicated.

Now we have progress. Windows 10's new Mail app has so little options that there is no hope of setting up an IMAP account from what I can see.

Hotmail account (or Live or whatever else they decide to call it at the moment) works. Google  mail of course works very well (I might mention  that Chrome appears to work a lot better than Edge, while I am at it).

Where are the options to enter incoming mail server, outgoing mail server, ports etc?

If it was that simple, it would not be Microsoft. (Spelling defaults to capital M,  must be a Godly thing)

I have been using Macs for the last five years but love my Windows 8.1  phone. I hope they don't stuff the phone up as well when it upgrades.

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Microsoft doesn't do basic functions. Nice pictures though

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I liked the "af 2c 6b f4 52 47 e1 af  9a ab 69 16 ad 9c f3 04 .,k.RG.. ..i.....
00000120  91 22 " part, really funny.

No, just kidding.

Obviously you are far advanced over my IT knowledge. Looking at Windows 10, I am longing back to the dos days. At least you could find solutions somewhere.

Now, everything is hidden under user friendliness to the point where the user just has to hang him/herself and if it doesn't work straight away, it never will.

To play with Windows 10 am using a top spected Dell laptop that is near meltdown temperature wise. And doesn't get anywhere near the usability of the lowest speced MacBook air. In fact, my business would be broke if it wasn't for Mac

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Hello Gerhard,

Are you still facing the issue?

Please get back to us with the information.

If you have any further queries, feel free to contact us. We will be happy to help you.

                                        

Thank you.     

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Last updated March 28, 2023 Views 5,631 Applies to: