Nvidia GTX 960m drivers problems on Windows 10

Hi,

Thank you for contacting Microsoft Community. I understand that you are getting Blue Screen error while playing videos or games. I will surely help you to fix this issue.

This issue could have occurred due to these reasons:

1. Outdated driver.

2. Missing Updates.

Try the steps listed here: 

Method 1:
I suggest you to download and install all the available Windows update and check if it helps.

Method 2:
I see that you have tried re-installing the drivers. However if you have not tried uninstalling the display driver and installing the latest version of display driver from the computer manufacturer website, you may try the same. Check if it helps.

Step 1: Uninstall the sound driver.

a. Press Windows Key + X and then click Device Manger.

b. Expand ‘Sound Video and Game Controllers”.
c. Right-click on ‘High Definition Audio Device and select ‘uninstall’.
d. Follow the prompt and restart the computer.
 
Step 2:

As Windows 10 drivers are not available, I suggest you to install latest display from computer manufacturer website in driver in compatibility mode.

http://www.geforce.com/drivers  

To install the display driver in compatibility mode, I would suggest you to follow these steps:

a. Download the latest display driver from the manufacturer’s website and save it on your local disk.
b. Right-click on the setup file of the driver and select “Properties”.
c. Select “Compatibility” Tab.
d. Place a check mark next to “Run this program in Compatibility mode” and select latest Windows version from the drop down list.
e. Let the driver install and then check the functionality. 

Hope this information helps. Reply to the post with updated status of the issue so that we can assist you further.

hi there

i had similar problems with my new DELL XPS 15 (9550).  I had to disable the dedicated NVIDIA GTX 960M, because my screen always went black after 5 minutes. i installed all the new drivers (yes, also from the NVIDIA site), including the integrated Intel HD Graphics 530. My screen produces fine black lines in the lower half, which disappear after a second. This indicates the looming black screen. It takes about 2-3 minutes and then the entire screen goes black. I somehow have the feeling that everything stops. The music stops as well. But you can clearly hear the laptop churning. My only viable option is to force my laptop to shutdown.

I have already made a clean install. I updated all the drivers, including the BIOS firmware update. I'm running on Windows 10 Pro 1511. Any suggestions or ideas?

Hi,

I've the same Problem with the same Notebook. 

How did you finally proceed? Or is there no side effect, by not using the NVIDIA driver?

Thanks

MIke

Hey Mike,

There is no side effect other than not using the notebook to its full potential! I actually have contacted my retailer and handed the laptop in for repair. It seemed that it was a software issue, but then they formated the laptop, as I did, and they are sending it back to lenovo for repair. (Assuming hardware issue) Hope they fix the problem or replace the laptop for me. 

Hi Evripides,

I have exactly the same problem with you in the same notebook how did you proceed to solve it?

Hi,

To better assist you, we would like to know what exactly is happening on your notebook.

Regards.