Hi Bill,
Thank you for posting in Microsoft Community.
I regret the inconvenience caused to you. Let me help you.
In order to understand the issue in a better manner, please share the following details.
Method 1: I suggest you to make printer as a default printer you can follow the below steps:
- Press Windows key+ X and select device manager.
- Select devices and printers
- Right click on the printer you want to use, and then click set as default printer (You'll see a check mark on the printer's icon signifying that it's now your default printer)
If you are unable to perform the above method, please follow the below method.
Method 2: I also recommend you to run the Print Troubleshooter to check the issue.
- Type Troubleshooter in the search box and then press enter.
- In the left pane click on View all.
- Select the Printer option and follow the on screen instructions.
Check if it helps.
If you have any further queries, please reply with the details and updated status of the issue. We will be happy to assist you.
Thank you.