CR2 Raw files from Canon 7D11 not supported by Microsoft Photo App

I cannot open CR2 photo Files (raw files) in my pc that I have copied from my Canon 7D11 camera using Microsoft Photo App. I can see the Photo app icon but when I try to open the photo files it states that this application does not support these files. I can open these files using another app such as Picasa 3, so no problem with the files. All camera and pc software is up to date. I’m using Windows 10. I can however open my CR2 from my other Canon camera 5D 111 with no problem. I have contacted Canon and they informed me to contact Microsoft for a plugin that would support this raw file as the camera is a new model.  I have had no success with Microsoft Support. (Yes I could stick to Picasa 3 but I like Photo App.)

Answer
Answer

Hi,  

Welcome to the Microsoft community.

I would suggest you to install latest software from the manufacturer website and try to open the images from the software. Check if it helps.

http://www.canon-europe.com/Support/Consumer_Products/products/cameras/Digital_SLR/EOS_1100D.aspx?type=download&page=1

Hope this information helps you. If you need any further assistance or information, please reply back to this post. I will be happy to help you.

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Answer

Hi,

Thank you for posting on Microsoft Communities.

Please find the below link to download Microsoft Camera Codec Pack for Windows:

https://www.microsoft.com/en-us/download/details.aspx?id=26829

Thank you.

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Last updated February 15, 2020 Views 1,875 Applies to: