I cannot open CR2 photo Files (raw files) in my pc that I have copied from my Canon 7D11 camera using Microsoft Photo App. I can see the Photo app icon but when I try to open the photo files it states that this application does not support these files. I can open these files using another app such as Picasa 3, so no problem with the files. All camera and pc software is up to date. I’m using Windows 10. I can however open my CR2 from my other Canon camera 5D 111 with no problem. I have contacted Canon and they informed me to contact Microsoft for a plugin that would support this raw file as the camera is a new model. I have had no success with Microsoft Support. (Yes I could stick to Picasa 3 but I like Photo App.)
November 12, 2024
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CR2 Raw files from Canon 7D11 not supported by Microsoft Photo App
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Hi,
Welcome to the Microsoft community.
I would suggest you to install latest software from the manufacturer website and try to open the images from the software. Check if it helps.
Hope this information helps you. If you need any further assistance or information, please reply back to this post. I will be happy to help you.
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Hi,
Thank you for posting on Microsoft Communities.
Please find the below link to download Microsoft Camera Codec Pack for Windows:
https://www.microsoft.com/en-us/download/details.aspx?id=26829
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Last updated February 15, 2020 Views 1,875 Applies to: