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Windows 10 - blue screen MACHINE CHECK EXCEPTION and srttrail.txt

I have upgraded my windows 7 to windows 10 i think 2/3 weeks ago. First 3 days everthing worked fine. But then when i start my laptop it freeze before i get into windows. Mostly it just freeze and sometimes i get the blue screen with MACHINE_CHECK_EXCEPTION. I just force my laptop to go out and start up again. After mostly an hour i come into windows and it just works fine the whole day till i shut it down and start up the next day. I have been looking on the internet for so long with nothing what can help me fix this problem.

If tryed to do an automatic repair and it just says it can be done and show c\windows\sustem32\logfiles\srt\srtTrail.txt.

I dont have a recovery cd becouse its a upgrade from windows i also have no idea how to get a product key.

I can show the text in srtTrail.txt but its writen in dutch.

Logboek voor diagnose en herstellen van Opstartherstel
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Aantal herstelpogingen: 1

Details van sessie
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Systeemschijf = \Device\Harddisk0
Windows-map = C:\WINDOWS
AutoChk uitvoeren = 0
Aantal hoofdoorzaken = 1

Uitgevoerde test:
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Naam: Naar updates zoeken
Resultaat: Voltooid. Foutcode =  0x0
Tijdsduur = 0 ms

Uitgevoerde test:
---------------------------
Naam: Test van systeemschijf
Resultaat: Voltooid. Foutcode =  0x0
Tijdsduur = 0 ms

Uitgevoerde test:
---------------------------
Naam: Diagnose van schijffout
Resultaat: Voltooid. Foutcode =  0x0
Tijdsduur = 437 ms

Uitgevoerde test:
---------------------------
Naam: Metagegevens van schijf testen
Resultaat: Voltooid. Foutcode =  0x0
Tijdsduur = 47 ms

Uitgevoerde test:
---------------------------
Naam: Doelbesturingssysteem testen
Resultaat: Voltooid. Foutcode =  0x0
Tijdsduur = 16 ms

Uitgevoerde test:
---------------------------
Naam: Volume-inhoud controleren
Resultaat: Voltooid. Foutcode =  0x0
Tijdsduur = 28500 ms

Gevonden hoofdoorzaak:
---------------------------
De versie van het besturingssysteem is incompatibel met Opstartherstel

---------------------------
---------------------------

I have no idea how to fix this. But i want to know soon becouse i only have i think a week to put my system back to windows 7.

Hi, Chanel.

Thank you for posting your query in Microsoft Community.

I understand your concern, and we in Community will try to help you in the best possible way.

The MACHINE_CHECK_EXCEPTION bug check has a value of 0x0000009C. This bug check indicates that a fatal machine check exception has occurred.

I suggest that you perform the steps below and check if it resolves your issue:

1. On the Lock Screen press on Shift Key + power icon located on the right bottom corner of the screen.

2. Press on " Restart Anyway" this will take you to the Recovery Environment.

3. Click on "Troubleshoot" and the "Advanced Option" and the "Startup  Repair."

Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

For further assistance, you can post your query in Microsoft Community.

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Hi,

Sorry it toke so long to give a reply but i have so much trouble sinds the windows 10 update that im sometimes unable to start my laptop.

I did the things u ask. And it is saying it cant do a startup repair, and again showing: c\windows\system32\logfiles\srt\srtTrail.txt.

The time to set it back to windows 7 is already gone now, i also have very important stuff on mij laptop, i cant affort of losing them.

Also another question. Is it still posible for me to go back to win 7 without losing mij things.

This is really not a good thing from windows 10. I can almost say. Windows 10 broke my pc.

Regards, Chanel

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Hi,

Sorry it toke so long to give a reply but i have so much trouble sinds the windows 10 update that im sometimes unable to start my laptop.

I did the things u ask. And it is saying it cant do a startup repair, and again showing: c\windows\system32\logfiles\srt\srtTrail.txt.

The time to set it back to windows 7 is already gone now, i also have very important stuff on mij laptop, i cant affort of losing them.

Also another question. Is it still posible for me to go back to win 7 without losing mij things.

This is really not a good thing from windows 10. I can almost say. Windows 10 broke my pc.

Regards, Chanel

I have the same problem with my laptop. I can't even use it. It is worse than yours, i can't even go back to windows 7. I am not sure what should i do? I hope somebody soon can help to solve this issue. Thanks for initiating this forum.

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I've got the same problem...and I agree...Windows 10 slowly killed my PC.

CAN'T SOMEONE IN MICROSOFT TAKE RESPONSIBILITY FOR THIS AND PUT OUT A FIX.

I also tried to repair my system but of course I don't have a product key - because it was in the bios of my windows 8 system!!!!  Now that I've upgraded to 10 when I try to do a repair low and behold I need a product key.

PRETTY FRUSTRATED RIGHT NOW MICROSOFT...

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I've got the same problem...and I agree...Windows 10 slowly killed my PC.

CAN'T SOMEONE IN MICROSOFT TAKE RESPONSIBILITY FOR THIS AND PUT OUT A FIX.

I also tried to repair my system but of course I don't have a product key - because it was in the bios of my windows 8 system!!!!  Now that I've upgraded to 10 when I try to do a repair low and behold I need a product key.

PRETTY FRUSTRATED RIGHT NOW MICROSOFT...

I´m almost a 100% sure it´s the motherboards fault.

restet it and take out the Cmos Battery.

Worked for me.

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Last updated August 19, 2022 Views 29,143 Applies to: