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Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

 

We can do this by viewing your update history.

 

  1. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
  2.  Tap or click Change PC settings, and then Update and recovery.
  3. Tap or click View your update history.

 

View failed update error code.

 

Please post here with your error code, so that the Community can try to help guide you appropriately.

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As promised , I can now update you with this. The issue was raised to 2nd level support who quickly judged that there must be a corrupted file either on the original installation or one of the earlier updates. He concluded that the only answer was to reinstall 8.1, which apparently only for this operating system , can be achieved without affecting either existing applications or data. He did this remotely and it took a couple of hours. After restart, magically, all the updates are in, no problem and the system is working fine.

I can understand how you forum techies out there are desperate to establish exactly why this is happening, but for non techies like me, take my advice and pursue Microsoft Support - they came up trumps in the end and it's a lot less painful than attempting to read a 71 page thread !!

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Error code is 0x80070490

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8.1 error code KB3000850 The error report was "We couldn't complete the updates undoing changes don't turn off your computer". Can anyone advise how to repaid this error code please.

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I can  only advise you to "chat" remotely with  Microsoft Technical Support and they will resolve this, if only by reinstalling 8.1 remotely. There are so many different error codes based on the same symptoms i.e "undoing changes" that frankly it is a lot easier just to get them to have a look and (probably) reinstall, which resolves the problem.

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KB3000850 is an optional, non-security update (yes, even though it may be offered as an Important update). Feel free to hide it & move on with your life.


   • HOW TO Hide an Update or Restore a Hidden Update (good for Win8, too)
     http://www.sevenforums.com/tutorials/24376-windows-update-hide-restore-hidden-updates.html

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Trying to run update KB3000850. Keep getting the couldn't complete the Updates, Undoing changes message.

There is no error code given

Update history says that it has succeeded but it also then showing the same update as Pending Restart.

However, on restart it just again says installing and then Couldn't complete the Updates....

I have run the MS update fix 2 or 3 times now and each time I run it and check for Updates it shows KB3000850 as important update to be run.

Had this issue for several days now.

Am tempted to just say stuff MS updates and get an Apple!!!!

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Trying to run update KB3000850. Keep getting the couldn't complete the Updates, Undoing changes message...

KB3000850 is an optional, non-security update (yes, even though it may be offered as an Important update). Feel free to hide it.

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Windows 8.1 Update for x64-based Systems (KB2919355)

Installation date: ‎5/‎25/‎2015 12:44 PM

Installation status: Failed

Error details: Code 800F081F

Update type: Important

Windows 8.1 Update is a cumulative set of security updates, critical updates and updates. You must install Windows 8.1 Update to ensure that your computer can continue to receive future Windows Updates, including security updates. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information: 
http://support.microsoft.com/kb/2919355

Help and Support: 
http://support.microsoft.com

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I had a load of updates failed when I looked at the history and also some that did get through - thank god some did!

Anyway I've written down just 3 of the error codes as there were quite a lot:

KB 3000850

KB 3048097

KB 3035553

HELP!

Toni

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Anyway I've written down just 3 of the error codes as there were quite a lot:

Those are update numbers.  To see the Error code associated with one which has failed you would need to click on it.

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* Please try a lower page number.

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Last updated April 6, 2023 Views 261,733 Applies to: