Windows 8: "Your PC ran into a problem and needs to restart, we're just collecting some error info, and then we'll restart for you."

I had this problem when I was playing a game called "Call of Duty 4: Modern Warfare". My PC suddenly shut down while I was playing the game, and after that, I booted and that **** of an error came up. And it goes in loops. The first time it happened to me, I just let my laptop rest for a while, thinking it's just an overheating issue. But the next day, it is still restarting in loops. I tried to boot on the recovery CD of Windows 8.1 but still no hope. The error still comes up. The next moment, I really got irritated and removed my laptop battery. And I remembered that there is something that I read in the past that if your PC have problem, refresh it by doing this: 1.) Remove the battery of your laptop. 2.) Do not connect AC Power Supply/ Charger. 3.) Press the power button for like 20 seconds or more, if you are that kind of angry. 4.) Start the laptop without battery by powering it up via AC. These magical steps did the trick. The second time it happened to me when my PC crash again, and the restart loop happened, this trick really worked. Very helpful. I remember this trick is like deleting your BIOS memory or something. I did not remember anything. So, I just want to share my experience with my laptop. By the way, my laptop is an Acer 4755G, with Windows 8.1 installed on it. Good luck Guys! (Filipino here! Hohohoho.)

 

Hi Edward,

 

This could be due to the power failure on the Laptop during the installation of Windows 8.1 update on the computer. It seems that you are getting a "Blue Screen Error” on the computer. These type errors usually occurs when a serious problem causes Windows 8 to shut down or restart unexpectedly. There are multiple reasons why this type of errors occurs on the computer. In this case, the issue could be due to the damaged or corrupted System Files on the computer.

 

Since you are unable to boot the computer and it is in a restart loop, you may have to create a bootable Windows 8 installation media and then perform an Automatic Repair. To create a Windows 8 bootable disk/media, please refer to the article given below and follow the instructions given in it:

 

Create installation media for Windows 8

 

Once after creating the installation disc, you may boot the computer from the disc that you have just created and then follow the instructions given below to perform an Automatic Repair of Windows 8.

 

Method 1: Perform an Automatic Repair of Windows 8 using the installation media.

 

a)       Contact the computer manufacturer to change the boot order of the computer. You will have to change the boot device to CD/DVD drive and then boot from the Windows 8 installation disc.

b)       In the “Windows Setup” dialog box that appears, set the Time and currency format, Keyboard or input method and the language to install and then click “Next”.

c)       Click on “Repair your computer” from the lower left corner.

d)       From the “Choose an option screen”, click on “Troubleshoot”.

e)       Click “Advanced Options” in the “Troubleshoot” screen.

f)        In the “Advanced Options” screen, click “Automatic Repair”.

g)       Follow the on-screen instructions to complete the Automatic Repair.

 

If that doesn’t work, then try the next method to perform a System Restore using the Windows 8 bootable disk and check if you are able to boot the computer to the Start Screen successfully.

 

Method 2: Perform a System restore and check.

 

To perform a System Restore, follow these instructions and check:

 

a)       Contact the computer manufacturer to change the boot order of the computer. You will have to change the boot device to CD/DVD drive and then boot from the Windows 8 installation disc.

b)       In the “Windows Setup” dialog box that appears, set the Time and currency format, Keyboard or input method and the language to install and then click “Next”.

c)       Click on “Repair your computer” from the lower left corner.

d)       From the “Choose an option screen”, click on “Troubleshoot”.

e)       Click “Advanced Options” in the “Troubleshoot” screen.

f)        In the “Advanced Options” screen, select “System Restore”.

g)       Follow the on screen instructions to restore the computer to an earlier state when the computer was working fine.

 

Hope this is helpful. Please get back to us with the results.