I have had repeated BSOD on a new Windows 8.1 (dell XPS 12). I have NIS 21.1.0.18. i have run the windows debugger and it points to IDSvia64.sys as part of Norton. Here is my latest minidump.
Any advice?
Thanks,
Chris
Houston, TX
USA
!analyze -v
**************************************************
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 0000000000001205, (reserved)
Arg3: 0000000000000000, Memory contents of the pool block
Arg4: ffffe0000775f620, Address of the block of pool being deallocated
Debugging Details:
------------------
*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
ffffe0000775f610 doesn't look like a valid small pool allocation, checking to see
if the entire page is actually part of a large page allocation...
GetUlongFromAddress: unable to read from fffff801ed8a8400
POOL_ADDRESS: ffffe0000775f620
BUGCHECK_STR: 0xc2_7
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 2
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) x86fre
LAST_CONTROL_TRANSFER: from fffff801ed8953ca to fffff801ed750ca0
STACK_TEXT:
ffffd000`20b8d868 fffff801`ed8953ca : 00000000`000000c2 00000000`00000007 00000000`00001205 00000000`00000000 : nt!KeBugCheckEx
ffffd000`20b8d870 fffff800`0200d397 : fffff801`ed8a21c0 ffffe000`0047c400 ffffe000`07762940 00000000`36313249 : nt!ExFreePoolWithTag+0x10fa
ffffd000`20b8d940 fffff801`ed8a21c0 : ffffe000`0047c400 ffffe000`07762940 00000000`36313249 ffffe000`0047c400 : IDSvia64+0xd397
ffffd000`20b8d948 ffffe000`0047c400 : ffffe000`07762940 00000000`36313249 ffffe000`0047c400 fffff800`0200d585 : nt!ExNode0+0xc0
ffffd000`20b8d950 ffffe000`07762940 : 00000000`36313249 ffffe000`0047c400 fffff800`0200d585 00000000`0000000f : 0xffffe000`0047c400
ffffd000`20b8d958 00000000`36313249 : ffffe000`0047c400 fffff800`0200d585 00000000`0000000f ffffd000`20b8d978 : 0xffffe000`07762940
ffffd000`20b8d960 ffffe000`0047c400 : fffff800`0200d585 00000000`0000000f ffffd000`20b8d978 ffffd000`20b8d978 : 0x36313249
ffffd000`20b8d968 fffff800`0200d585 : 00000000`0000000f ffffd000`20b8d978 ffffd000`20b8d978 00000000`37313249 : 0xffffe000`0047c400
ffffd000`20b8d970 00000000`0000000f : ffffd000`20b8d978 ffffd000`20b8d978 00000000`37313249 ffffe000`0047c400 : IDSvia64+0xd585
ffffd000`20b8d978 ffffd000`20b8d978 : ffffd000`20b8d978 00000000`37313249 ffffe000`0047c400 fffff800`0200cd0e : 0xf
ffffd000`20b8d980 ffffd000`20b8d978 : 00000000`37313249 ffffe000`0047c400 fffff800`0200cd0e 00000000`00000010 : 0xffffd000`20b8d978
ffffd000`20b8d988 00000000`37313249 : ffffe000`0047c400 fffff800`0200cd0e 00000000`00000010 00000000`00000000 : 0xffffd000`20b8d978
ffffd000`20b8d990 ffffe000`0047c400 : fffff800`0200cd0e 00000000`00000010 00000000`00000000 ffffe000`0ab699e0 : 0x37313249
ffffd000`20b8d998 fffff800`0200cd0e : 00000000`00000010 00000000`00000000 ffffe000`0ab699e0 fffff800`02074eb8 : 0xffffe000`0047c400
ffffd000`20b8d9a0 00000000`00000010 : 00000000`00000000 ffffe000`0ab699e0 fffff800`02074eb8 ffffe000`0047c468 : IDSvia64+0xcd0e
ffffd000`20b8d9a8 00000000`00000000 : ffffe000`0ab699e0 fffff800`02074eb8 ffffe000`0047c468 00000000`00000000 : 0x10
STACK_COMMAND: kb
FOLLOWUP_IP:
IDSvia64+d397
fffff800`0200d397 ?? ???
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: IDSvia64+d397
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: IDSvia64
IMAGE_NAME: IDSvia64.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 52d0c113
FAILURE_BUCKET_ID: 0xc2_7_IDSvia64+d397
BUCKET_ID: 0xc2_7_IDSvia64+d397
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0xc2_7_idsvia64+d397
FAILURE_ID_HASH: {ed2c38dc-2516-b1e8-147c-4e3bca4e57f9}
Followup: MachineOwner
---------
1: kd> lmvm IDSvia64
start end module name
fffff800`02000000 fffff800`02084000 IDSvia64 T (no symbols)
Loaded symbol image file: IDSvia64.sys
Image path: \??\C:\Program Files (x86)\Norton Internet Security\NortonData\21.1.0.18\Definitions\IPSDefs\
