getting error 0x803C010B while runing printer troubleshooter

Hi All,

Sorry for the delayed response.

For all of those who are using network printers, the reason for the issue to occur can be due to SNMP (Simple Network Management Protocol). SNMP manages devices on a network. Some Printers may not support this protocol, because this obtains the printer's status regardless of whether or not they support SNMP, although it only supplies simple status information for those devices.

I suggest you to disable the SNMP option from the printer properties. To do that please follow the steps below:

1. Open Control Panel.
2. Select Hardware and Printers option.
3. Right click on the Network printer (your printer).
4. Choose Properties.
5. Go to the Ports tab and choose Configure.
6. Uncheck SNMP Status Enable option.
7. Restart the computer and check if the issue persists.

Please reply for any further help.

Hi Jerry,

If issue still persist you may try the steps provided in the tutorial provided below and see if it helps you to fix the issue.

Fix printer problems

Do keep us updated about the status of your issue. We will be happy to assist you.

Regards,