Hello! Do you have a question about Windows Server or Windows Client for IT Pros?

Please note that both categories together with questions have been moved to Microsoft Q&A. This change will help us provide a more streamlined and efficient experience for all your questions and discussions.

Windows Client for It Pros
Windows Server

phj@.@

blue screen of death ntoskrnl.exe DRIVER_POWER_STATE_FAILURE

I was upgrading my wireless device when the computer froze for about 30 secs before giving me the BSFD

i got the following dump file from BlueScreenView

can someone tell me why this happens? this is the third time(the other two times was when i was upgrading wind 8 to 8.1)

==================================================

Dump File : 011214-42656-01.dmp

Crash Time : 1/12/2014 4:29:37 PM

Bug Check String : DRIVER_POWER_STATE_FAILURE

Bug Check Code : 0x0000009f

Parameter 1 : 00000000`00000003

Parameter 2 : ffffe000`010a1710

Parameter 3 : ffffd000`206fa840

Parameter 4 : ffffe000`1bb09bd0

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+14dca0

File Description :

Product Name :

Company :

File Version :

Processor : x64

Crash Address : ntoskrnl.exe+14dca0

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\WINDOWS\Minidump\011214-42656-01.dmp

Processors Count : 4

Major Version : 15

Minor Version : 9600

Dump File Size : 954,048

Dump File Time : 1/12/2014 4:33:58 PM

==================================================

This thread is locked. You can vote as helpful, but you cannot reply or subscribe to this thread.

Answer

Patrick Barker

Thanks!

Both of the attached DMP files are of the DRIVER_POWER_STATE_FAILURE (9f) bug check.

This bug check indicates that the driver is in an inconsistent or invalid power state.

If we run an !irp on the 4th parameter of the bug check (blocked IRP address), we get the following:

>[ 16, 2] 0 e1 ffffe00014564040 00000000 fffff80081997d80-ffffe000006d31d0 Success Error Cancel pending
\Driver\nvlddmkm nt!PopRequestCompletion

^^ nVidia video driver.

Ensure you have the latest video card drivers via the manufacturers website. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

-------------------

I also see another huge problem here, and that's you have 360 Internet Security installed + McAfee. This is creating a lot of NETBIOS conflicts and eventual memory corruption. Please remove and replace both with Windows Defender ASAP:

McAfee Removal - http://service.mcafee.com/FAQDocument.aspx?id=TS101331

Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

Regards,

Patrick

Hello! Do you have a question about Windows Server or Windows Client for IT Pros?

phj@.@

blue screen of death ntoskrnl.exe DRIVER_POWER_STATE_FAILURE

Patrick Barker

Replies (18)

Question Info

phj@.@

blue screen of death ntoskrnl.exe DRIVER_POWER_STATE_FAILURE

Patrick Barker

Replies (18) 

Question Info

Replies (18)