Ask a new question

After kb3081436 update Mail app force closes

Every time the mail app is opened it freezes and closes after. The following is the log from event viewer:

Faulting application name: HxMail.exe, version: 16.0.6106.4200, time stamp: 0x55c35c2b
Faulting module name: KERNELBASE.dll, version: 10.0.10240.16384, time stamp: 0x559f38c3
Exception code: 0xe06d7363
Fault offset: 0x000000000002a1c8
Faulting process id: 0x2528
Faulting application start time: 0x01d0d5027c141fbf
Faulting application path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.6106.42001.0_x64__8wekyb3d8bbwe\HxMail.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: cdce917a-0bdf-4115-b7d4-6af42462fd17
Faulting package full name: microsoft.windowscommunicationsapps_17.6106.42001.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: microsoft.windowslive.mail

detailed tab:

- System

- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2015-08-12T13:26:24.000000000Z
EventRecordID 5280
Channel Application
Computer cHE-win10PC
Security
- EventData
HxMail.exe
16.0.6106.4200
55c35c2b
KERNELBASE.dll
10.0.10240.16384
559f38c3
e06d7363
000000000002a1c8
2528
01d0d5027c141fbf
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.6106.42001.0_x64__8wekyb3d8bbwe\HxMail.exe
C:\WINDOWS\system32\KERNELBASE.dll
cdce917a-0bdf-4115-b7d4-6af42462fd17
microsoft.windowscommunicationsapps_17.6106.42001.0_x64__8wekyb3d8bbwe
microsoft.windowslive.mail

Answer
Answer

Now after KB3081444, KB3081441 and some Store updates for the mail and calendar, the Mail app stopped freezing, but it will take forever to sync and unable to send out emails. And just now when updating from the app store, the Store app seemed force closed and then I opened it back, there isnt any updates anymore... I am not sure whether its really updated for not, the version in About is 17.6118.42001.0

Btw redid all the methods all didnt work.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated October 5, 2021 Views 1,206 Applies to: